There are any number of reasons why you would need to reach a human representative for a Web site. When attempting to contact Google, Facebook, or another big online service, phone calls, letters, and generic e-mails to the company are likely to get you absolutely nowhere.
Back in July 2005 I wrote an article for PCWorld.com titled "Web Site Help: Is Anybody Out There?" that counted the number of clicks required to find a contact e-mail and toll-free telephone number for 12 popular sites.
That article came to mind recently when I was contacted by a reader … Read more