Despite a multimillion-dollar advertising campaign, the new BlackBerry Storm has gotten off to a shaky start, according to The Wall Street Journal.
The Storm, which is Research In Motion's first touch-screen device, was supposed to be Verizon Wireless's iPhone killer. Verizon is the exclusive carrier for the Storm. Apple's iPhone is sold exclusively by AT&T. Verizon and RIM had supposedly been working on the device even before AT&T launched the original iPhone two and a half years ago.
The Storm launched in November, in time for the holiday-shopping season. And while it sold well initially with about 500,000 shipping the first month, the Journal reports that many customers who bought the device are complaining of buggy software and hardware glitches.
Specifically, consumers say that the software used to type on the touch screen, which requires you to press down on the face of the phone, is sluggish. I have used the device on and off since it was launched November 21, and I'd agree that it is clunky.
Other examples: the accelerometer that senses and changes the view on the screen when it's turned on its side is slow. And sometimes the "sure press" screen is difficult to use because it registers the wrong character.
Verizon and RIM rushed the device to market, perhaps before it was really ready, according to the Journal article. The newspaper notes that Jim Balsillie, RIM's co-CEO said the companies reached the Black Friday deadline "by the skin of their teeth," after they had missed a planned October debut. … Read more