AT&T may be huge and generating boatloads of cash every quarter, but when it comes to service, the carrier has a lot of work to do.
For the second year in a row, AT&T was ranked last in Consumer Reports' annual customer satisfaction survey. The company was hit especially hard by complaints over poor voice service and phone-based customer care. Even worse for AT&T, the company's 2011 rating is slightly lower than last year's.
Consumer Reports' survey examines voice, data, and text-messaging service, as well as customer care. The specific ratings are … Read more