The takeaway from the latest American Customer Satisfaction Index boils down to this: smartphone customers dig their iPhones, despise their BlackBerrys, and are "meh" about the others in between.
The ACSI results, which measured satisfaction on a 0-to-100 scale, gave Apple an 83, marking the first time any maker of cell phones finished with that high a ranking. The annual survey compiles the opinions of about 70,000 customers on myriad topics. This was the first time that Apple and RIM (along with HTC and LG) got included in the survey. The next three companies -- Nokia, LG, … Read more