In an insightful post, Paul Young calls into question the viability of open source's utility for average end-user applications when not tempered by product management. It's a long, well-reasoned argument, one that I highly recommend everyone read.
In speaking about the Pidgin controversy, Young writes:
Obviously, there is a huge gap between the expectations of the users and the developers [on the Pidgin project]. Who normally bridges that gap? Product Management.… Read more