No, it's not. If it were I wouldn't still be on hold for 43 minutes. And if I were so important I wouldn't be speaking to a know-nothing idiot from God knows where, who doesn't even understand my question.
Lets face it, customer service can be a cruel joke. And sure, there are exceptions. I was truly impressed with Lexicon's staff; their tech crew was absolutely top notch and I didn't have to punch my way through an automated phone directory hell to get to the right person. Lexicon is a high-end audio manufacturer; … Read more