Sometimes when troubleshooting aspects of programs or OS features, we may assume some things are not related to the problem we are experiencing, either by dismissing them or more commonly by just overlooking them as a potential contributor to the problem at hand.… Read more
Apple iPhone Configuration Utility hits version 2.2. The new version released on Tuesday includes support for the iPad.
Apple's utility isn't designed as an end-user troubleshooting tool--it's intended to help enterprise users create configuration profiles for device deployment--but it provides three functions that can be useful for anyone troubleshooting iPhone security settings.
We wrote about these uses last fall, and we recommend that you read it.
Mac OS X's Software Update tool provides the following description of the update:
"iPhone Configuration Utility lets you easily create, maintain, encrypt, and install configuration profiles, track and … Read more
After Apple introduced iPhone OS 3.1.3, complaints surfaced about the iPhone battery and problems with playlist syncing. Now, users are encountering a new set of problems and airing their complaints in Apple Discussions.
Random freezes or shutdowns
Random freezes and shutdowns were a major complaint for some users after upgrading to iPhone OS 3.1 last fall. The problem was the source of heated discussions within a huge Apple discussion thread containing nearly 900 posts. This problem now seems to be making a comeback, although it may be less widespread this time.
The problem seems to manifest itself … Read more
Are you having problems with the responsiveness of your touchscreen on your iPhone or iPod Touch? Apple has detailed the symptoms and offers suggestions on how to test it and what to do to get it fixed in a recent knowledge base article.
According to Apple, if you are experiencing any of the following symptoms, you may have problems with your touch screen:Multitouch display (or touch screen) does not respond Portions of the multitouch display do not respond Multitouch display is very slow to respond
Apple suggests the following advice on how to improve or avoid damage to the … Read more
Are you having problems with apps that close unexpectedly on your iPhone or iPod Touch, returning you repeatedly to the device's Home screen? Apple has detailed both the cause and the suggested cures in a new knowledge base article.
According to Apple, the primary cause for apps closing unexpectedly is a device running low on memory allocated for applications--a bigger problem on the original iPhone and the iPhone 3G, since each had only 128MB of application memory. (The iPhone 3GS was released with 256MB.) The problem has nothing to do with how much data is stored on the device, … Read more
Few PC glitches are more frustrating and more difficult to troubleshoot than your e-mail program failing to connect to a mail server. Recently, a family member told me about the enervating problems he experienced trying to figure out why his new Vista notebook wouldn't link to his office's mail server.
"I have Office 2007. Our firm uses Exchange Server 2003. I was having the damnedest time getting Outlook on my new laptop to sync with the server away from the office. I was at this for hours and hours reading through a bunch of 'fixes' until I … Read more
I once worked with a woman whose office looked like a hoarder's attic. Apart from very narrow passageways, every inch of space was piled ceiling-high with paper of every sort. The desktop of her Windows PC was similarly strewn with more icons than would fit on a single screen.
She claimed to be able to find exactly what she was looking for with little hunting, both in her office and on her desktop. The woman obviously had found a system that worked for her. If you find yourself struggling to manage the shortcuts and other items on your desktop, … Read more
For several months, the Vista PC in my home office refused to upgrade Firefox. The first few times this happened, I uninstalled the old version of Firefox and reinstalled the new version. (Instructions for installing Firefox are provided on the Firefox support site.)
Though this allowed me to upgrade the browser, the uninstall/reinstall process took far too long. The Firefox error message instructed me to "make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I closed Firefox, opened the Windows Task Manager Processes list (press Ctrl+Alt+Delete, choose Start Task Manager, and click the Processes tab).
Sure enough, there was an entry for "firefox.exe *32," even though there were no Firefox windows open on the system. I selected the rogue entry and chose End Process to close it. With the phantom process gone, Firefox updated without a hitch.
Here are solutions to four other common Firefox glitches.
A year ago, I wrote about the free Startup Delayer from R2 Studios that lets you adjust how Windows loads your start-up programs. Two useful free tools for trimming your PC's roster of start-up apps are Pirisoft's CCleaner and Microsoft's (formerly SysInternals') AutoRuns. The problem is, you can do massive damage with such registry-editing programs--to the point of making your machine unbootable.… Read more