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Q&A: MacFixIt Answers

MacFixIt Answers is a feature in which I answer Mac-related questions e-mailed in by our readers.

This week, readers wrote in with questions about a problem installing software updates from Apple's Software Update service, how to restore a deleted Notes application in OS X, and options for recording movies and video to your Mac. I welcome views from readers, so if you have any suggestions or alternative approaches to these problems, please post them in the comments!

Question: Unable to install software updates MacFixIt reader Arthur asks:

A friend has an iMac (2008) running Leopard. She received notice that … Read more

How to make the OS X Help Viewer less obtrusive

Apple's built-in Help services in OS X are convenient ways to get basic information on how to use the operating system's various programs and services. To access these services you simply need to go to the Help menu, where you can search for Help topics in the menu or access the Help Center.

The menu's search function will provide a list of Help topics and available menu commands for the foremost application, but if you open a topic or choose the Help Center then a floating window will appear displaying said Help Center. If you keep the … Read more

How to manage the privacy settings in OS X

The latest versions of OS X integrate a number of personal data services that can be accessed by various applications. For example, if you have a Twitter account set up in OS X, you can then have various programs send tweets to this account or otherwise interact with it. Though convenient, this does need to be secured, so Apple invokes management of this service through a central privacy framework, which you can interact with both in the system preferences and in the command line.

When a program requests access to your personal data, the system will first present you with … Read more

How to set up an Eject All hot key in OS X

If you have a MacBook system that you regularly use at a desk such as in an office work space, then you may have a number of peripheral storage devices set up to manage backups and work-specific data, whether attached directly to the system or through a Thunderbolt, FireWire, or USB docking device. These can be convenient when you need them, but quite the opposite when you're packing up to depart.

The main reason for this is OS X's requirement that you manually unmount each drive that's attached to the system by either dragging it to the … Read more

Fix poor Retina MacBook Pro graphics performance

Some Mac users are finding that some of the latest MacBook systems from Apple are sometimes showing drastic drops in graphics performance, which are particularly notable when playing graphically intensive applications like video games.

While at first launching the game will show the expected smooth performance, it may suddenly drop to a very low frame rate and be essentially unplayable. Usually when systems drop to low frame rates it suggests they are being overworked for some reason and are struggling to make the computations necessary for smooth gameplay, and as a result will usually be relatively hot as the graphics … Read more

How to manage your account picture in OS X

To help identify your user account from others who use your system, OS X assigns your account a small picture that appears in various places in the system, including the log-in window as well as in applications like Mail.

When you initially set up your account in OS X, the system will have you set up your account picture, but often people skip by this step and continue with the setup process to start using their computers quicker, leaving their accounts with the image that OS X randomly chooses for it. However, if you would like to change your account … Read more

Convenient iTunes 11 keyboard shortcuts

Beyond the basic arrow key navigation and space bar to start and stop song playback, there are a few other keyboard shortcuts in iTunes 11 that can be used to help you navigate its features.

Since the release of iTunes 11, a few convenient keyboard shortcuts have been revealed that offer quick ways to manage playback, navigate the windows, or otherwise deal with some of iTunes' common functions. As with most programs, various shortcuts can be found in the application's menus. However, along with these there are some hidden options that may prove convenient.

Clear play queue When playing … Read more

Tip: Quickly back up OS X system files and settings before tweaking

OS X ships with a default configuration and set of settings adjustment options that should work for most people's needs; however, there are times when you might wish to adjust a hidden setting or two, or troubleshoot problems by adjusting settings, databases, caches, and other files that are buried in various system folders. There are numerous online resources that can help, but even if you are comfortable exploring these files, it's good to have a way of reversing any changes you make.

Granted, OS X includes the Time Machine backup service that should back up all system filesRead more

How to quickly restore a missing admin account in OS X

All Mac systems should by default have at least one administrator account for installing programs and otherwise changing the system configuration and settings. However, there may be times, when after an OS upgrade or other major system configuration change, that the administrator privileges of an account might get stripped, leaving you with no way to change a number of system settings.

This occurs quite rarely, but if it does happen, one quick but well-known and convenient trick for recovering administrative status on a system is to activate Apple's OS X setup assistant again. This assistant is generally only used … Read more

New Trojan attempts SMS fraud on OS X users

The Russian security firm Dr. Web has uncovered another malware attempt on OS X systems that tries to exploit users with SMS fraud.

The new malware is a Trojan horse, dubbed "Trojan.SMSSend.3666," and is part of a family of Trojan malware for Windows and other platforms that have affected Windows users for years.

As with all Trojans, these pose as legitimate programs that are made available for download from a number of underground Web sites, with this current one for OS X appearing to be an installer for a program called VKMusic 4, a utility whose … Read more