Every once in awhile I come across a story that seems too incredible to be true. This week, I heard the exact same story, from two different enterprises, about the same proprietary vendor. Unfortunately, I had to live the story, which I found unpleasant.
If you don't believe that the proprietary software model is inherently bad for customers, read on.
I've argued before that proprietary software pits vendors against would-be customers. At its most benign, the proprietary creates perverse disincentives to actually serve customers. And, as I've written, it dramatically increases the cost of failure for IT buyers and shifts nearly all risk to the buyer.
Talk about a raw deal.… Read more