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Poking holes in Apple's iPhone 4 antenna explanation

Apple now blames reception issues that many new iPhone 4 customers are experiencing on a software miscalculation rather than on hardware design. But will a software update really fix the problems that many customers are reporting?

I'm not sure I am buying Apple's explanation.

Since the iPhone 4 launched last week, thousands of consumers have complained that when gripping the phone around the lower left-hand corner of the device, the signal degrades or calls are dropped. Apple acknowledged the problem, and explained that customers were simply covering up the antenna with their hand. CEO Steve Jobs told consumers … Read more

iPhone 4 antenna issue: User error or design flaw?

After just a few days in customers' hands, the iPhone 4 has been demonstrated to show signal loss when gripped in a certain way. Apple is writing it off as easily fixable by altering the way it's held. But is it a problem with the way customers are holding it or a flaw in Apple's design?

The iPhone 4, which went on sale for the first time Thursday, has two antennas built very close to the metal band running around the exterior of the device. The one running on the left side of the phone is for Bluetooth … Read more

Apple acknowledges antenna issue in iPhone 4

Apple has finally acknowledged that the way you hold the iPhone 4 can hinder the device's cellular reception.

Complaints about weakening or disappearing signals when the iPhone 4 is gripped in a particular way--usually by touching two seams of the antenna band on the exterior of the phone simultaneously--began popping up late Wednesday night, and continued to appear Thursday.

While Internet commenters and bloggers spent most of the day trying to figure out if the problem was related to the phone's hardware or software, Apple released a statement late in the day to PC Magazine.

"Gripping any … Read more

iPhone 4 is out, complaints are in

Though the iPhone 4 is flying off store shelves, the just-released device is already gathering complaints from early buyers.

Apple's latest phone hit stores Thursday to lines of people--some who were waiting 6 hours to buy one. But almost as soon as the device arrived on the doorsteps of customers who placed early preorders came reports of reception problems, discolored spots on the screen, easily scratched exteriors, and issues with third-party accessory connections.

The most prominent complaint on Thursday is customers noticing that touching the seams of the antenna band that runs around the iPhone 4--particularly when holding the … Read more

Facebook blocking parts of Twitter's FB app

Updated at 4:57 p.m. PDT with a statement from a Facebook spokesperson.Updated at 6:31 p.m. PDT with a statement from a Twitter spokesperson.

A new feature within Twitter's Facebook app that let users find who among their friends has a Twitter account has been put on ice by Facebook.

The feature would cull through Facebook contacts and compare the list of names to users on Twitter, offering up things like Twitter profile information and a link to follow. Now, trying to use the app on the popular social network brings up a message that … Read more

IBM Study: CEOs Say Creativity and Managing Complexity Are Vital Today

IBM has just released its fourth annual survey based on 1500 face-to-face interviews with global CEOs. Past studies have been rich sources of understanding the trends that company leaders are seeing shaping their businesses. The opening statement by IBM's own CEO, Samuel J. Palmisano, sets the stage for this year's study:

"[E]vents, threats and opportunities aren’t just coming at us faster or with less predictability; they are converging and influencing each other to create entirely unique situations. These firsts-of-their-kind developments require unprecedented degrees of creativity — which has become a more important leadership quality than attributes … Read more

Poll: Why would you buy a new iPod, iPad, Zune?

The iPad is touted as the ultimate portable-entertainment device, so I'm sure at least some of you are considering retiring your iPod. Trading up to the latest gadget is probably the top reason most folks dump their old music players.

I still have the iPod I bought in 2003, and I use it a few times a week. I've never had a battery problem, and it still has the original battery. I'm a weird guy. I just need an iPod to play music, so all the new apps and features don't sway me. Is anybody still … Read more

When good game consoles go bad

It's times like this, as we dissect failures in digital entertainment technology, when we have to ask the question: Is it too soon to blame digital rights management?

Two console generations ago, problems like this would have been inconceivable, or at least wouldn't have had the kind of domino effect they do today. The current PlayStation bug (which is believed to be due to the inclusion of trophies in firmware v2.40) affected games, rented movies, and access to both Netflix streaming and the company's online storefront--all things that continue to work without issue for users of the newer PS3 Slim hardware. You'd simply never get this kind of problem back when the only thing you could use your system for was to play something off a disc or a cartridge.

Sony's PlayStation Network is on the fritz. Microsoft's Xbox Live network has had its problems. And there was that one Wii system software update that was turning consoles into pretty looking paperweights.

Though the main problem is less about progress and more about the security countermeasures put into place to keep consoles or users from doing something they shouldn't. Using digital rights management has become one of the easiest ways to do this, though it can also make things more difficult for the consumer.

And while DRM may not end up being the culprit in Sony's snafu, the situation is a startling reminder of how little control we have over these little boxes that are sitting in our living rooms. That's by design though. All three of the big console makers (Sony, Microsoft, and Nintendo) use various types of security to make sure people do not run downloadable games or content that they have not purchased. Here's a brief rundown of how they work:… Read more

iPhone OS 3.1.3 battery and sync problems reported

Since Apple introduced iPhone OS 3.1.3 last week, we've found a number of complaints about two issues with the firmware update.

Battery life

Although the update was supposed to address issues with iPhone 3GS battery life, it appears to have caused battery problems for some users. According to users on Apple Discussions under the topic iPhone 3GS OS 3.1.3 battery percentage fail?, the iPhone's battery indicator can rapidly swing between 7 and 25 percent before suddenly going back up to 24 percent after the point upgrade.

Some users also complain that battery life is … Read more

CNET podcast feeds fixed!

Last week, I blanketed a number of our podcast blogs with a post describing the issues we've been having with our audio podcast RSS feeds. The issue involved Feedburner not picking out the MP3 links in our blog posts and adding enclosure tags to them, an essential part to podcasting a feed.

After working with the folks at Google, we realized that the exact cause of the issue wasn't absolutely certain, but the hunches all revolved around the same key issue. This involved Feedburner's inability to detect the proper file type from our MP3 links in the … Read more