AT&T has outscored rival carriers to earn a top grade for customer support for the first time in a J.D. Power study.
Released Thursday, the study asked wireless users to rate their carriers for customer care. AT&T took home a score of 795 out of 1,000, ranking well in the area of both walk-in and online support. Verizon Wireless came in second with a score of 790.
Among non-contract carriers, MetroPCS was ranked No. 1 with a score of 770, followed by Cricket with 750.
Overall, the wireless industry is providing solid support in … Read more
Two Samsung phones shot past those of arch-rival Apple in a new survey measuring satisfaction among smartphone users.
The Galaxy S3 and Galaxy Note 2 both took home grades of 84 out of 100 in a study released Wednesday by the American Customer Satisfaction Index. The Galaxy S4 was not included because the survey was conducted just prior to its debut.
Apple's iPhone 5 wound up in third place with a score of 82, followed by the iPhone 4S and iPhone 4.
Overall, Apple still came out ahead with a collective score of 81, though it's a slight … Read more
Reflect Free CRM Customer Database for Mac offers comprehensive features and a basic interface to help those who need to track customer sales accounts and do not have the knowledge or time to create a database.
During installation, Reflect Free CRM Customer Database for Mac prompts the user to install a separate toolbar, but this can be dismissed easily, provided the user reads the window. Once this is done, the program brings up a window for the user to enter their business name and its contact information. The main window contains a row of action buttons along the top that … Read more
There has never been a "handier" computer than the iPad. Yes, that's a bold statement. Here are seven tips that back it up.
Use your thumbs to type letters that have no keys When it comes to entering text on an iPad, many of us are all thumbs. The device's split keyboard lets you type characters with your thumbs while holding the iPad with both hands. To activate the split keyboard, press and hold the small horizontal lines to the right of the minimize-keyboard button in the bottom-right corner, and then choose Split.
The keyboard shrinks, … Read more
Falcon Pro is a popular Twitter client for Android users. So popular, in fact, it's reached the 100,000-user (or token) limit implemented by Twitter on two separate occasions. The first time the developer, Joaquim Verges, reset the tokens, thus disabling the pirated copies that were a large part of the reason the limit was hit.
The second attempt at resetting the key resulted in Twitter disabling any new users from using the app. Not everyone was able to reauthorize the app after the second token reset before Twitter took action. It wasn't (still isn't) a good … Read more
When you keep getting mail addressed to someone you don't know, you might feel annoyed, inquisitive, or even suspicious.
Or you might e-mail the company sending it and wonder whether it's intended for some future resident of your home.
Andrew Gardner took the latter route with quite beautiful results.
The Toronto resident e-mailed Shoppers Drug Mart and asked to be removed from its mailing list because, well, he clearly isn't "Matthew."
More customers are satisfied with Apple's phones than any other handsets, but they're not as happy as they were last year, a new report said.
According to an American Customer Satisfaction Index report issued today, Apple received a score of 81 (on a scale of 100) in terms of customer satisfaction. But the company dropped 2 percent from its 2012 position, and the iPhone lags the customer satisfaction rating of 86 for Apple's desktop, laptop, and tablet business.
At the same time, satisfaction with Motorola phones jumped 5 percent from 2012 to 77, and Nokia grew 1 … Read more
Whether technology saves more time than it squanders is an open question. Some of us may dream of a life off the grid and out of range, but by choice or necessity, we spend much of our waking life connected to the world through some electronic device or another.
If your network device of choice is an iPhone, these tips will improve the quality and perhaps reduce the quantity of the time you spend online. (Note that many of the tips also apply to the iPad.)
Bypass the lock screen to control music or take a picture In last month'… Read more
Like their counterparts in the real world, computer criminals are always looking for vulnerabilities they can exploit. Instead of an open window or unattended wallet, malware purveyors watch for holes in software that allow them to install their spying and stealing payloads onto the computers of unsuspecting users.