It happens every couple of years. Microsoft's newly installed head of small-business efforts goes on the road to talk about how the company sees vast potential in the huge numbers of underserved firms that all want the capabilities of big business software without the cost or complexity. The new executive assures me that Microsoft gets it and promises Redmond is rededicating itself to the market.
This time around, the executive was Birger Steen, a Norwegian oil trader who ran Microsoft's Russian subsidiary before moving to Redmond last year to take over the small and midsize business sales effort. … Read more