Billionaire investor Carl Icahn says it's time for Jerry Yang to go--and that some Yahoo board members need to walk out the door as well. Meanwhile, the No. 2 exec at the company says that negotiations with Microsoft about a possible sale continue. Podcast host Charles Cooper talks with CNET News.com's Dawn Kawamoto about the latest twist … Read more
Comcast will start testing a new method for managing traffic on its network this week that targets heavy Internet users.
Starting Thursday, Comcast will test a new system that will throttle back or slow down traffic during times of congestion for heavy bandwidth users. The initial tests will be conducted in Chambersburg, Pa. and Warrenton, Va. Later this summer the company plans to expand testing to Colorado Springs, Colo.
Comcast, the largest cable provider in the U.S., has been under fire for months after it was discovered the company had been slowing down peer-to-peer traffic on its network. The … Read more
As cable and phone companies slug it out in markets across the U.S., improving customer care is becoming a core part of their strategies.
For the past few years, cable and phone companies have been neck and neck in many markets. Cable companies have introduced new phone services to compete with phone companies, and phone companies have started offering competing TV services.
On the broadband front, cable and phone companies now offer similar speeds in feeds in many markets. While cable has historically been priced slightly higher than services offered from phone companies, these too are evening out in … Read more
NY Times is reporting that Comcast voice service sounds better than anything else, including AT&T landline and Vonage.The differences between the two kinds of digital voice services were brought out sharply in a study released last month by Keynote Systems, an Internet testing business based in San Mateo, Calif. Placing 75,000 test calls among various phone services, Keynote found that not only were Comcast's audio scores superior to those of Vonage, but that Comcast also scored higher than even AT&T's landline service.
Of course, as Randall Stross, the author of the article … Read more
Paramount is dropping sounds out of your movies; Canadian customs guards might be rifling through your laptop for ripped CDs; and aliens are real. See, now, it sounds like today's show is all made-up stories, but the first two things are true, and the last one is...well, I don't know, I guess it might be true. There's a guy in Denver who says he's got a video. YouTube it!Listen now: Download today's podcast EPISODE 735
Comcast hijackers say they warned the company first http://blog.wired.com/27bstroke6/2008/05/comcast-hijacke.html http://blogs.pcworld.com/staffblog/archives/007034.html… Read more
As a New Englander, I live in Comcast country. Comcast has been slowly rolling out TiVo service, and yesterday I upgraded my Comcast DVR for Comcast + TiVo service. Though it should be as simple as Comcast pushing the new software to your existing cable box, the company dispatches a tech to your home for the installation. The tech will check your cable signal to ensure a trouble-free TiVo installation and subsequent user experience. And in my case, since I was using a two-year old Scientific Atlanta box, Comcast replaced it with a Motorola 3416 box.
The installation went smoothly. My … Read more
Updated at 12:15 p.m. PDT to clarify that Comcast wasn't technically hacked, but that its domain and Web site were hijacked.
Two teenagers who say they hijacked Comcast's Web portal on Thursday also say they expect to be arrested for their actions.
"I wish I was a minor right now because this is going to be really bad," 19-year-old "Defiant" told Wired's Kevin Poulsen, who managed to get a one-hour phone interview with Defiant and his 18-year-old cohort "EBK."
"I slept in my clothes, because the last time … Read more
Creating good User Experiences (UX) over and over again means creating first good Employee Experiences (EX - I'm trademarking that!). That's the lesson from Southwest airlines according to an NY Times article about retiring co-founder Herbert Kelleher:
Over the years, whenever reporters would ask him the secret to Southwest's success, Mr. Kelleher had a stock response. "You have to treat your employees like customers," he told Fortune in 2001. "When you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us."...
[W]hen … Read more
Comcast's Web portal has been hacked, leaving some subscribers unable to access their e-mail.
A company spokeswoman confirmed that the Comcast Web page had been hacked late on Wednesday. Subscribers who tried to access the site to check e-mail or access the company's official forums were greeted with this text instead:
The hackers apparently changed Comcast's registrar account at Network Solutions, which altered the DNS servers that were used to direct Comcast.net requests. In other words, the hackers essentially redirected traffic destined for the URL Comcast.net. Instead, the traffic went to IP addresses in Germany … Read more
It's mobile or bust for cable operators that seem to be trying anything and everything to get into the wireless market.
One of the biggest shifts over the next decade in the cable market is likely to be a move toward wireless services. As cable operators face stiff competition from phone companies, cable operators large and small are looking for ways to take their services mobile.
Brian Roberts, CEO of Comcast, the largest cable operator in the U.S., talked up his company's investment in a new joint venture to blanket the country with 4G, or fourth-generation, wireless … Read more