One of the first people I thought of when thinking up this In the Trenches series was Chris Harrick of SugarCRM. I've known Chris for a year or two, and have always been impressed. He's the sort of employee that any company would want, whether proprietary or open source. Fortunately for the open source world, he left Siebel to join SugarCRM.
When you talk with Chris, you don't get the sense that he spends much time mucking around in the ideological side of open source. He cares about customers and figuring out how to make them happy. And, as you'll see below, he thinks a lot about this and other issues that affect an open source business.
Name, company, title, and what you actually do
Chris Harrick, director of Product Marketing, SugarCRM. My team is responsible for communicating the benefits of SugarCRM products to open source users, prospects, customers, analysts, partners, and the media. Responsibilities include creating product messaging, competitive positioning, supporting sales, developing demos and webcasts, briefing analysts and the media, and authoring lots of collateral (White Papers, Datasheets, Press Releases, Web Site, Customer Case Studies).… Read more