Apple has published a series of Knowledge Base articles detailing various usage and troubleshooting instructions for its newly shipping Bluetooth headset:How to pair iPhone Bluetooth Headset Make it discoverable by holding the headset button for 8 seconds. How to charge iPhone Bluetooth Headset: The headset can be charged via USB 2.0 or AC and reach full capacity in about and hour and a half. Bluetooth Headset troubleshooting Solving problems with pairing, not charging, intermittent connectivity and more. Finding the serial number It will be necessary in the case of replacement. About auto-pairing Doesn't work in Airplane mode (… Read more
In an odd twist, cases designed to prevent the iPhone's exterior from scratching actually appear to be causing scratches for some users. A number of posters to Apple's Discussion boards are reporting that the InCase molded rubber sleeve, which is sold through the Apple Store as an authorized accessory, is actually producing blemishes (including scratches) on the iPhone's chrome faceplate border that are visible when the case is removed. Ironically, the same scratches are unlikely to occur on iPhones without cases; when combined with previous reports that some iPhone cases can cause heat problems, it seems an … Read more
We continue to report on an issue where some iPhone cameras (or perhaps some iPhone cameras on some occasions -- see below for more) generate a greenish tint on captured photos while others do not, possibly indicating that different component manufacturers are supplying parts for the camera mechanism, resulting in differing quality of the shipping product. (See our previous article for pictures of the problem). Further details have now emerged:
Fixing the problem The issue with green tint is caused by a problem with the iPhone's (or at least some iPhones) auto white balancing. Fortunately, this means that problematic … Read more
If your iPhone suddenly will not turn on despite being fully charged, try resetting it by pressing and hold the Sleep/Wake button (on the top right of the unit) and the Home button (circular button on the iPhone's face) simultaneously for at least 10 seconds, until the Apple logo appears.
Failing that, try restoring the phone by connecting it to your Mac or PC and, in iTunes, clicking the Restore button. Restoring the phone will erase contacts, calendars, photos and other data on the phone, but will restore automatically backed-up information including text messages, notes, call history, contact … Read more
Several readers are reporting an issue where Yahoo! email accounts do not push messages to the iPhone.
Yahoo! Mail accounts are the only type of accounts currently accessible by the iPhone that offer push services. This, in theory, means that you will be instantly notified when a new message lands in your Yahoo! account mailbox. The service works by routing email through imap.apple.mail.yahoo.com, a mail server designated specifically for the iPhone by Yahoo!. Other IMAP and POP accounts accessed by the iPhone must rely on time-interval checking (ranging from every 15 minutes to every hour, toggled … Read more
Though it's a common practice industry-wide, it appears that Apple's use of multiple suppliers for the same components of the iPhone (more than one company manufactures LCD screens, for instance) is resulting in -- sometimes dramatic -- differences in quality for shipping units. We've now encountered two separate issues that are indicative of this: one where some iPhone camera's display a greenish tint in captured images, and another where some iPhone screens are significantly brighter at the maximum setting than others.
It appears that some iPhone cameras generate a greenish tint on captured photos while others do not, possibly indicating that different component manufacturers are supplying parts for the camera mechanism, resulting in differing quality of the shipping product.
iPhone Atlas reader Mark Rinella submitted a series of photos from four different iPhones. One does not display a greenish tint, all three others (including two replacements -- from Apple -- for the first unit that exhibited the issue) do.
Image #1 (iPhone that does not produce greenish tint):
Image #2 (First iPhone that does produce a greenish tint)
Image #3 (Second … Read more
We previously reported on an issue where error message number 1603 occurs when attempting to restore the iPhone. In these cases, iTunes will deliver the message "The iPhone could not be restored. An unknown error occurred." In our prior coverage, we noted that this can sometimes be resolved by removing the iPhoneâ??s SIM card, then connecting it to your computer.
Apple has now acknowledged this issue in Knowledge Base article #305868 and offered some workarounds including:Restart Your Computer Try a Different USB Port Restart Apple Mobile Device Service (Windows only)
Some users are reporting an issue where the iPhone earpiece and built-in speaker stop delivering sound. Generally the issue occurs after the Apple stereo headset or another pair of headphones has been connected then disconnected. It appears that the iPhone, in some instances, does not recognize that the headset has been disconnected, and does not automatically return to pushing audio through the earpiece speaker (for phone functions) and built-in speaker for keyboard tap noises, email alerts, etc.
In some cases, the problem can be resolved by simply plugging and unplugging the headset for headphones several times. This can trigger the … Read more