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Wanted at Google: Nexus One phone support

Google is looking for customer support professionals to handle its Nexus One phone, a clear sign it has recognized that its self-service support model has limits.

Digital Inspiration noticed a posting on Google's job boards looking for a "Phone Support Program Manager, Android/Nexus One," to be based at Google's Mountain View, Calif., headquarters. "As Phone Support Program Manager for Android and the Nexus One, you are responsible for ramping up and managing operations of Google's telephone support for our direct-to-consumer Android/Nexus One customers," Google wrote in the ad.

Google has gotten … Read more

T-Mobile data issues hit Nexus One owners

Updated 11:10 a.m. PST with Google comment on a fix.

Nexus One owners are complaining of a widespread data outage Friday morning on T-Mobile's network.

As with most reports of outages, it's always difficult to get a sense of just how many people are being affected. But Google's customer support forums are full of Nexus One owners reporting that they are unable to access the data network, and other news outlets are getting tips from their readers that something is amiss.

A Google employee confirmed there was some sort of problem with T-Mobile's data … Read more

HTC expecting sales turnaround with new lineup

After struggling throughout 2009, mobile phone maker HTC is eyeing an upturn in sales this year, though profit margins are still likely to be down.

Earlier this month, HTC announced a 31 percent drop in fourth quarter 2009 earnings to 5.6 billion Taiwan dollars ($175 million) from 8 billion ($250 million) in 2008's final quarter. Sales fell 13.2 percent to 41 billion Taiwan dollars ($1.28 billion) from 47.3 billion ($1.48 billion) the same quarter in 2008. Results were reportedly hurt by heavy spending on marketing as HTC aggressively tried to promote itself and its … Read more

Google prepares 3G fix for Nexus One

Google is working on a software fix that should improve some 3G network problems Nexus One owners have reported, the company said Monday.

"Our engineers have uncovered specific cases for which a software fix should improve connectivity to 3G for some users," said a Google employee named Ivan in a Google Nexus One help forum. "We are testing this fix now, initial results are positive, and if everything progresses as planned, we will provide an over-the-air software update to your phone in the next week or so."

However, he cautioned, the fix won't address all … Read more

China: Law-abiding Android phones are OK

Google and China disagree about censorship of Web search results, but a spokesman for China's Ministry of Industry and Information Technology said Wednesday that phones using Google's Android operating system are permissible.

"As long as it fulfills Chinese laws and regulations and has good communication with telecom operators, I think its application should not have restrictions," said Zhu Hongren, the spokesman at a news briefing, according to the Associated Press.

Of course, China permitted Google's Web search service, too, as long as it complied with the law. But those terms ultimately proved objectionable to Google, … Read more

Chrome's Voice extension enables click and call

Google updated on Friday its Voice extension for Chrome, allowing people to call numbers directly from the browser. If you love Google or hate retyping phone numbers, this one's for you.

One of the great things about upgrading to a smartphone years ago was that all numbers were links. The updated Voice extension for Chrome allows for a similar streamlining in your browser.

The extension basically just turns phone numbers into clickable links, eliminating the need to cut and paste them across windows. It also adds a phone icon to Chrome, letting you quickly place calls and choose the … Read more

How Google's Nexus One censors cuss words

Some of you who have been basking in the beauty of your new Nexus One Googlephone may not have tried out all of its delightful features.

And what I am about to tell you may lead you to utter some naughty words. Please, go ahead. I have heard them all, in several different languages. And I respect the vehemence of the vernacular.

However, your Nexus One will not be so charmed by the vigor of your tongue. It will, dare I utter the word when referring to a product from the newly emancipated Google, censor you.

You see, the pungently … Read more

At stake in broadband push: Wireless spectrum

Editors' note: This is a guest column. See Larry Downes' bio below.

While much of the technology policy conversations at CES concerned positive developments such as the imminent National Broadband Plan, one dark cloud appeared at every turn.

Nearly every speaker invoked fears of a looming "spectrum crisis" in wireless communications. Simply put, the faster that U.S. consumers embrace new mobile devices and services, the faster we will run out of available frequencies that can handle the increased traffic.

Wireless communications, including 3G and now 4G information services, have seen remarkable expansion over the last five years, … Read more

Sony Ericsson to launch its first Android phone

Sony Ericsson is finally stepping into the Android smartphone market.

The company announced Thursday that it will launch its first Android smartphone in April in Japan. Sold through the large Japanese carrier NTT DoCoMo, the Xperia X10--or SO-O1B as it will be known in Japan--will sport a 4-inch WVGA touchscreen and 8.1-megapixel camera. It will include both entertainment and social networking features.

The X10 is set for release in other regions, including the U.S., later this year.

Despite any hopes that the X10 might take advantage of the latest 2.0 version of Android, the phone will … Read more

Verizon ends service of alleged illegal downloaders

Months after Verizon Communications began issuing warnings to accused file sharers, the company has acknowledged that multiple offenses could result in a service interruption.

"We've cut some people off," Verizon Online spokeswoman Bobbi Henson told CNET. "We do reserve the right to discontinue service. But we don't throttle bandwidth like Comcast was doing. Verizon does not have bandwidth caps."

What this means is that Verizon, one of the country's biggest broadband providers, appears to have adopted an approach to illegal file sharing that sounds very similar to one promoted and pushed heavily by … Read more