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Fixya fills the tech-support gap

Sadly, feeling ripped off is common when you need to fix some complex piece of equipment at home, in a car, or on a hard drive. Since Thanksgiving, I've suffered a long-distance tech support nightmare trying to get a four-year-old laptop to connect to the Internet. More tech manufacturers are dropping the ball on product support, so forget about free help from the company that made your computer. BestBuy's Geek Squad may be down the street, but $99 is steep just for a diagnosis.

While I've been without a PC for half a year, I've often … Read more

Yahoo says 'Been there, done that' to Google redesign

Google grabbed the Web search headlines on Wednesday with splashy news that it was revamping its main page and blending results for all kinds of media indexed into one place -- not just text on Web pages, but video content, images and local map-related results. Previously, searchers had to conduct separate searches on Google's video, image and other search sites.

But Yahoo representatives say big deal -- they already do that. "We are blending that information already," Eckart Walther, vice president of product search at Yahoo, said on Thursday. "For a lot of the queries we have the same multimedia content, we just don't make it as quick to access."

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Find stuff faster on Craigslist--if you dare

The simplicity of Craigslist is key to its success, but the classifieds can be clunky when you're shopping for something specific that could turn up anywhere on the map. What if you're willing to drive up and down the West Coast to find a mint Cadillac coupe from the Carter era? Here's where Craigslist stops being simple. It certainly can do the trick, but you'll have to do separate searches from Seattle to San Diego. Since my knuckles are sore, I don't want to click that much.

Two low-key-looking Web sites that provide portals to … Read more

Google launching 'Universal Search'

At Google's Searchology press event right now, Marissa Mayer just announced a feature we're all going to appreciate: "Universal Search." Google is finally going to display results from various "silos" of search on one page. In other words, you'll no longer have to search books, videos, pictures, and the Web separately. The new Google search will display everything on one page.

Mayer also showed how videos from Google and YouTube will even play in the Google search results. Very cool.

You'll still be able to drill into data types ("corpuses"), … Read more

Vayama: international travel ticket search 2.0

Vayama is a new airfare-ticket-finding service the likes of Expedia, Priceline and Travelocity. However, instead of focusing on domestic travel, Vayama is marketing itself as a provider for international flights. The service is also beginning to build what looks like a people-powered travel tips section to help newbie travelers with the post-airport journey into foreign cities that can often be confusing.

To begin any travel search, users can enter their data as usual, or use Vayama's neat touch-and-go map, which lets you zoom into various parts of the world to select arrival and departure cities. The map is powered by Microsoft Virtual Earth and is a nice way to see where airports are geographically located without having to look them up elsewhere. Each airport's dot is also proportionately sized for how big it is in real life. Large international airports such as LAX and JFK have big dots, whereas some of the stateside and municipal airports get tiny ones.

Once you've found your tickets, you can pick out your seat with Vayama's seat finder, which is presented in a slightly angled 3-D image. Seat finders for plane travel is certainly nothing new, but it's fairly simple to visually see the open and full seats--and even cooler to click an open seat and see yourself appear.

Before buying any tickets, you can also do some brief research on any city, which will show you how much it costs (in U.S. dollars) to get to and from the airport, as well as around selected cities using private or public transportation. To make those numbers a little more accurate, Vayama is building out its own people-powered reviews network, where users can dish on city information in exchange for discount credits on airfare.

In my brief testing this afternoon, some of the fares I searched for were very competitive with those I found on some of the major providers. Vayama was also a little faster in the search, although not nearly as comprehensive as my personal favorite flight-finder, Kayak.com, which found the lowest prices of the bunch.

One of the big things missing is a way to check if you're currently getting the best deal on your ticket, or whether it's worth waiting for a price drop; something you can do with Farecast, although not for international flights. Like any Internet shopping experience, ticket services like this are useful, but it never hurts to check the competition--especially when their mascots are gnomes and William Shatner.

To see a shot of the 3-D seat finder, keep reading.… Read more

Google has big plans for corporate services, expert says

Google may be known as the Web search advertising company but Google has big plans for offering services to corporations, says Stephen Arnold, author of The Google Legacy and a Google patent scrutinizer.

Arnold figures out possible tech company strategies by analyzing their patents. He's come across several patent applications from Google that he says indicate that they plan to use the Google Search Appliance as much more than just a device that lets employees search for data within the internal network. The Google Search Appliance is a "Trojan Horse" that will soon be able to do … Read more

Web search is music to the ears at Hakia

A would-be Google rival is making waves, but not the kind you might think. Hakia dubs itself the "meaning-based search engine" and purports to give more relevant results than the major search sites. Google may be the most popular Web search engine; it may have free lunches and be a verb, but Hakia has something that Google doesn't--a band. So there, Larry and Sergey!

Hakia's Chief Executive Riza Berkan has started a band with several other employees of the New York-based start-up and some professional musicians. The group's first CD, titled ""Cogito Ergo Search,&… Read more

Spock: All your contacts are belong to us

The people search engine Spock is still in very private beta, but the doors opened up a crack this morning when a few more people were let in to the system, including me. Now that I've been able to play with the service, it's easy to see that Spock's creators are trying to build more than just a Google of people. Spock is also being built to map the relationships of people to each other.

This is made clear when beta users activate their invitation code. Spock asks you first for your personal connections: It wants you … Read more

Three music video search tools

With this morning's news of Last.fm launching a video service, we thought it would be worth mentioning a few resources that are out there for finding free music videos.

MusicTonic is a very slick search tool that mashes up various pieces of artist information like photos, album art, news stories, and a video playlist. It ties into a few online services like Flickr, YouTube, Last.fm, and MyStrands, among others. It's a lot like Foxytunes Planet, which we looked at in January, although there's no integration with any jukebox players.

Middio is a simplified music-video search … Read more

Growing green friends

Many green products and services sprout on Earth Day only to wither the rest of the year. Hoping to maintain the momentum year-round, many geeks are nurturing social-networking sites for the nature-loving set.

Online communities built to help you take baby steps to green your life include Riverwired--where you can keep a blog, upload videos, and mingle with other members--and Be Green Now, a project of Green Mountain Energy. And in addition to the many green car-sharing, rental, and limo services out there, the new GoLoco site might help you find carpooling pals.

Internet services that encourage users to … Read more