mortar

As brick-and-mortar audio shops fade away, who loses?

It's one thing to buy a CD or a toaster oven online, but what about audio components? Wouldn't it be great to compare one speaker with another? With receivers it's impossible to gauge the touch and feel of the controls online. Sure, professionally written reviews can steer you in the right direction, but in the final analysis buying a hi-fi or home theater is mostly about personal taste. Buying "the best" at the cheapest price isn't always the ideal option; I think it should be more about getting the product that's right for you.

Sadly, expert advice isn't so easy to find, now that more and more independent brick-and-mortar audio shops have closed. That's no concern for buyers who happily forgo the advantages offered by the shops in favor of the lowest possible price. The online retailer can easily afford to give greater discounts; they don't have to pay high rent for a showroom, have hundreds of thousands of dollars invested in demonstration units, provide on-site service technicians, and pay sales commissions. They can pass some of their savings onto their customers. Everybody wins, or do they?

I don't think so; it's the buyer who is losing out. Yes, the online discounters and factory-direct companies can always undercut the independent brick-and-mortar guys, but how do their customers know they're buying the speaker, amplifier, or turntable that best suits their needs? Have they listened for themselves and heard three or four competing speakers with their own ears? And if they wind up with a malfunctioning piece of brand new gear, they'll have to deal with it on their own. They won't get a "loaner" to use while they wait for the repair or replacement unit. Hookup questions will be answered by an anonymous person on an 800 line, not by the sales person at the local shop who knows you by name. … Read more

CNET's back-to-school 2010 retail desktop and laptop review roundup

With the back-to-school season upon us, many laptop and desktop shoppers are looking for a new system suitable for dorm room living or high school homework. We've hit the well-stocked store shelves of brick-and-mortar retail stores to find boxed versions of popular PCs, from entry-level systems starting at less than $300, to $1,000-plus high-end multimedia and gaming rigs.

These specific retail models are similar to those you'd be able to configure online from companies such as Dell and HP, but they may have slightly different names and features. Also worth noting, thanks to frequent retail discounts, they … Read more

Bring out the heavy artillery

Heavy Gunner 3D is a satisfying if repetitive sci-fi-themed arcade shooter with short, fast-paced levels and an RPG-style system for buying and upgrading weaponry.

Heavy Gunner 3D's most striking feature is its 3D-ness: from your fixed first-person perspective, you look down the barrels of your two guns (one on the left, one on the right, controlled with touch-screen thumb-joysticks), but you can tilt left or right to rotate your view 360 degrees, and you can tilt forward and back to look up and down. This makes for physically involving gameplay, as you rack up kills and chains on large … Read more

Defend against the assault

Air Assault is a relatively unremarkable arcade game in which you fight "invading Russian/Afghanistan forces" in Afghanistan with "Anti-Air and Mortal" (presumably "mortar") guns.

Every game begins with a slowly scrolling text introduction set to "Flight of the Valkyries," which you can thankfully skip. It outlines a muddled, quasi-historical backdrop with dubious references to "September 11" and Operation Enduring Freedom (which isn't helped by later appearances of apparent suicide bombers and oil-production fields, something that Afghanistan is not particularly known for). The game's wide-screen interface has you … Read more

CNET's spring 2010 retail desktop and laptop review roundup

The latest wave of new laptops and desktops for 2010 is here, and these systems have some important new features to help them stand out from last year's models. We're seeing Intel's Core i3 (as well as the i5 and i7) CPUs, and the new Intel Atom N450processor for Netbooks, along with Wireless Display technologydesigned to easily send a signal from your PC to your TV.

To help cut through the clutter, we've been scouring the shelves of big retail stores to find boxed versions of popular PCs, from entry-level systems starting at $329 to massive $… Read more

What's wrong with buying speakers online

Sure, you can probably score a better price buying audio gear online, and it's certainly easier, but is it a smart way to go? I don't think so.

First, buying hi-fi without listening to it is a bad idea. Smart buyers compare one product to another, it's simply the best way to learn what your choices are. Granted, it's not the same as hearing speakers in your own room, but at least you're hearing them in comparison to each other under the same conditions.

Online reviews, including the ones I write for CNET and print magazines offer my opinions about sound. But reviews by me or anyone else can't predict about how, say a speaker, works with a receiver that's similar to yours. I have no idea about your specific needs, your room size, acoustics, taste in music, etc.

Use my reviews as a starting point and then try and listen for yourself.

User reviews? Hey, I make my living writing audio reviews and my opinions are drawn from my experiences with literally thousands of audio products. I can point you in the right direction, but at the end of the day, its your ears and your money. Buy what you like; just make sure you've heard it.

A good salesperson can offer sound advice based on your specific needs. That's a huge advantage online sales outlets can't duplicate. Yes, finding the right store or salesperson can take time, but that's true for doctors, lawyers, plumbers, and contractors, but once you've found a good one, their advice and council can be a huge asset. If you're spending $500 or more for speakers or a receiver try to make the effort to hear the thing. A successful salesperson has lots of happy customers, there's no other way to be successful. I sold audio for 16 years, I know from where I speak. … Read more

Get your new Windows 7 PC a few days early...maybe

Dying for a new desktop or laptop with a fresh, factory-installed copy of Windows 7 on it? We all know the official start date for the Win 7 era is October 22, but some small custom PC makers are claiming they'll start shipping systems with the new OS as early as October 13.

Puget Systems, a custom PC maker in Seattle, says the following on its Web site:

Customers who place orders for a full personal computer system, and who select Microsoft Windows 7 as their OS of choice, will be immediately placed in queue for shipment which will … Read more

Poll: Do you listen before buying speakers?

Buying music or books online makes a lot of sense, but I'd draw the line at speakers.

Maybe there's no place close enough to go to for an in-store demo--a lot of shops closed their doors--precisely because too many people used their service to audition gear, and then bought online to get a lower price.

Nice, so now there are fewer places to hear speakers before you buy them. So even if you're reasonably happy with what you bought online you never had the luxury of comparing one speaker against another and picking the best of your choices. Good enough is good enough.

Over the past 30 years--16 as a high-end audio salesman and 14 as a paid audio reviewer--I've listened to thousands of speakers. My sales experience gave me a deep understanding of how all sorts of people, not just audiophiles, listen to and buy speakers.

Some buyers need to touch the speaker, get a sense of its build quality, and some buyers, even after reading a review, are surprised by the speaker's size or some other quality. It's one thing to read about a speaker or peruse its specifications, seeing and hearing it for yourself is so much better.

I draw upon those experiences when I review speakers, but I still can't predict how each reader will react to their sound. Everyone hears differently, and preferences are all over the place.

Some customers want lots of bass, some just want to play loud, or quietly, some care most abut stereo imaging. One guy plays dance music, another only opera. But most speaker shoppers can't articulate what they want from a speaker. That's the rub, and why reviews, even ones as well written as mine for CNET and magazines, may not be the best possible guide to the right speaker. … Read more

Netflix's Blu-ray pricing: A boon for Blockbuster?

When Netflix announced on Monday that it has decided to raise the subscription prices for those receiving Blu-ray Disc titles--10 percent of its subscribers, according to the company--the predictable occurred: people lashed out, saying Netflix is gouging customers.

In case you missed it, the new fee structure tacks on $1 per tier of the plan you're on. So if you have a one-film-at-a-time plan (two-movie allowance per month), your monthly cost has risen from $4.99 to $5.99. If you want three films at a time (unlimited movie allowance per month), your cost has risen $4, from $16.99 to $20.99. Fees are up substantially on other plans too.

Predictably, many looked at the announcement as Netflix capitalizing on consumers. Those who are upset with the release say the increase is too high. And since Netflix doesn't need to pay for packaging, and it probably gets a discount on media, given the number of copies it needs, they believe that the company is gouging customers.

I contacted Netflix for comment regarding this contention. A representative responded to me within a few minutes. He said the cost of Blu-ray discs is 30 percent higher than that of DVDs, and more of the company's customers are switching to Blu-ray, generating higher operating expenses. A $1 additional charge for Blu-ray access on all plans wasn't cutting it any longer, he said.

The representative then directed me to the company's official blog post on the matter for more information. So after all that, we still don't know how much Netflix pays.

But regardless of the motives behind this deal or the fact that some people are upset, we can't look at Netflix pricing in a vacuum. Quite the contrary, we need to compare its pricing to the competition to determine if it's still the most affordable option on the market.

Much to my surprise, Netflix might have committed an incredible blunder that it needs to address immediately: Blockbuster brick-and-mortar stores now have the more affordable option for standard Blu-ray rentals.… Read more

Our favorite retail laptops

We've spent the last eight weeks testing and reviewing almost two dozen retail fixed-configuration laptops. Those are the specific models you'll find listed in Sunday newspaper sales circulars and boxed up and ready to go at big brick-and-mortar outlets.

In the entry level category, which refers to laptops under $599, you're going to find systems that are functional, but not particularly exciting. Faster dual-core processors and bigger screens are the main reasons to trade up from a similarly priced Netbook. As long as you keep your expectations modest, an entry level laptop can be good for either … Read more