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Apple tops Consumer Reports' tech support survey

Consumer Reports on Wednesday published results of its latest survey on the best and worst companies for computer tech support.

In January, the survey asked 7,000 subscribers who owned a laptop or desktop computer to rate their computer manufacturer in several categories: problem solved; phone waits; phone staff; and online support.

For laptop computers, Apple scored 86 out of a possible 100. That's 23 points above its nearest competitor, Lenovo, which scored a 63. In fact, Apple scored the highest in each of the Consumer Reports categories.

Rounding out the list after Apple and Lenovo are Toshiba (60), … Read more

CNET TV Apple Byte: Apple faces critics

Brian Tong discusses the latest in Apple news and rumors including news that publishing companies are hiking prices thanks to Apple's iBookstore deals, Mac Pros are having issues with heat, and even more problems with the 27-inch iMac.

Be sure to check us out on Twitter and the CNET Mac forums. Do you have questions, issues, or stories you would like to see on MacFixIt? Email Us.

Report: Apple paying 15 percent refund on broken 27-inch iMacs

For those who've had repeated problems with their 27-inch iMac, it appears Apple is ready to make it up to you, somewhat.

Gizmodo is reporting several readers who've been given a 15 percent cash refund for having to return a broken 27-inch iMac. It's been widely reported that customers have complained of receiving 27-inch iMacs with cracked, flickering, or yellow-tinted screens. But Apple has yet to comment on the record about the problem, so roughly $300 (assuming it's a $2,000 model) given to customers certainly comes across like an acknowledgment or even an apology for … Read more

MacFixIt Answers

MacFixIt Answers is a feature from MacFixIt where our editors answer questions e-mailed to us by our readers. We have been getting regular contacts and questions from our readers, and hope to share our correspondences so everyone may benefit and contribute to them. This week we have questions about e-mail attachments not being recognized, troubles with OnyX, iPhoto e-mail attachments changing font size, and concerns about the latest iMac firmware updates.… Read more

Update: Official Denial: Apple may have stopped 27-inch iMac production

Update: Apple has now officially denied rumors that production of the 27-inch iMac had been halted due to screen-flickering and yellow tint on the displays. The Wall Street Journal, via an interview with an Apple spokesman, is reporting that production of the 27-inch iMac continues and that Apple is "working to increase supply to meet up with strong demand." Apple has also set a new shipping time of two weeks for the all-in-one computer and is "working hard to fulfill orders as quickly as possible."… Read more

Apple releases firmware update for 27-inch iMac displays

Along with the recent update to iTunes that Apple released, the company also issued the anticipated firmware update for their 27-inch iMacs which is an update for the display hardware itself, and is supposed to help address video problems that have plagued the new machines. These have included blank displays, yellow-tinted LCD colors, and display flickering, of which the latter is addressed by this update.… Read more

How to address a cracked, flickering, or yellow-tinted 27-inch iMac screen

We've heard a variety of reports relating to problems with the display on Apple's 27-inch iMacs. Some customers have received iMacs with cracked or flickering screens. Others have seen their displays take on an unsightly yellow tint.

We can't say we encountered any of those problems when we reviewed the 27-incher in October. Apple also has yet to publicly acknowledge anything other than shipping delays because of high demand in an apology back in December.

If you're suffering from any of these issues, you're thankfully not without options. If your screen shows up cracked, get … Read more

Additional fix may be available soon for Apple's 27-inch iMac video problems

Apple's 27-inch iMacs have been quite popular, but have also had a fair amount of problems with the LCD monitors and video output, including displays flickering, discoloration, cracked screens, and issues with massive CPU usage when running some multimedia programs. Not all systems have been been affected by these issues, but enough have for Apple to be aware of them and start issuing fixes.… Read more