Consumer Reports on Wednesday published results of its latest survey on the best and worst companies for computer tech support.
In January, the survey asked 7,000 subscribers who owned a laptop or desktop computer to rate their computer manufacturer in several categories: problem solved; phone waits; phone staff; and online support.
For laptop computers, Apple scored 86 out of a possible 100. That's 23 points above its nearest competitor, Lenovo, which scored a 63. In fact, Apple scored the highest in each of the Consumer Reports categories.
Rounding out the list after Apple and Lenovo are Toshiba (60), … Read more