If you subscribe to a broadband Internet service today, more likely you use cable than DSL. According to a study released Thursday by J.D. Power and Associates, cable modem usage is increasing at a faster rate than DSL usage among Internet customers, as dial-up use continues to decrease.
The firm has performed the Internet service provider residential customer satisfaction study for 11 years. Every year, the study measures customer satisfaction with high-speed and dial-up Internet service providers based on five factors: performance and reliability, cost of service, customer service, billing, and offerings and promotions. It uses a 1,000-point … Read more