I really liked this Ina Fried interview with Microsoft's new CIO, Tony Scott. It gives good insight into how Microsoft "eats its own dogfood," and how it can improve in understanding customer requirements.
On this last item, Scott's commentary was intriguing:
What I am trying to do is improve our world in all three areas. On the dogfood side, I think this is where maybe I bring some value as an outsider. I've been going to Microsoft for years...What I was always disappointed in was the relative degree to which Microsoft could talk to … Read more