All companies have computer problems, how they deal with them separates the men from the boys.
When I was away from home recently for an extended period of time, I tried to change the shipping address on my Netflix account. What should have been trivial became a problem because the Netflix web site made assumptions about the format of the address that didn't apply in my case. Every time I entered the address, their system reformatted it. I could not, for the life of me, figure out how to enter the correct address, so I contacted someone at … Read more