Troubleshooting

MacFixIt Answers is a feature in which I answer Mac-related questions e-mailed in by our readers.

This week, readers wrote in asking about the inability to format a drive due to "partition map" errors, how to determine what is using up space rapidly on the hard drive, how to restore a missing Safari program, and the options for tackling an iMac that continually shuts off in the middle of use. I welcome contributions from readers, so if you have any suggestions or alternative approaches to these problems, please post them in the comments!

Question: Unable to format a … Read more

Unlike classic keyboards where characters were small decals stuck on generic keys, many modern keyboards, such as those in Apple's laptops, have keys built for the specific characters. The keys are made of translucent plastic with a black coating so the character can be illuminated with a backlight.

This approach to keys offers great advantage in low-light situations, but it also can be a bit of a burden if the key begins to wear out. While the keys ought to last, after extensive use you may look down to see some of the characters fading away.

When key wear … Read more

One of the ongoing malware sagas is a political fight that is targeting Uyghur activist groups in China, where spam e-mail laced with backdoor Trojan horse malware has been continuously delivered to members of these groups in an Advanced Persistent Threat attack.

This week, security company F-secure uncovered yet another variant of this attack being used.

Like prior ones, the new variant takes advantage of old vulnerabilities in Microsoft Word, by sending attachments that will embed the malware in the affected system if the document is opened in an unpatched version of Word.

The malware used has changed a little … Read more

While broadband Internet speeds let you do more online, if your system uses a lot of bandwidth, you might run into some limitations. In some cases, ISPs may throttle your network speed after you have reached a certain usage level, or may even charge you additional fees for the extra bandwidth used. In other cases, a constant upload or download from one system may saturate your bandwidth and greatly slow down Internet-based activities for the other computers that share the connection.

For the most part, programs will not use a great amount of bandwidth, but there are times when one … Read more

Bluetooth devices we attach to our Macs include everything from phones to mice, speakers, and printers. As with any connection there may be instances when the device will not connect, or continually drops its connection to the Mac. These issues can be frustrating to deal with, but should this happen there are a couple of things you can do to check the connection and hopefully increase its stability.

Similar to Wi-Fi connections, Bluetooth uses a radio as a means of communication, so if you are experiencing drop-outs then the first thing to do is check the signal strength, which is … Read more

MacFixIt Answers is a feature in which I answer Mac-related questions e-mailed in by our readers.

This week, readers wrote in asking how to stop a song in iTunes completely instead of pausing it, how to tackle log-in items changing at seemingly random intervals, what to do about burned files appearing as aliases on the resulting DVD, and how to get persistent keychain prompts under control. I welcome contributions from readers, so if you have any suggestions or alternative approaches to these problems, please post them in the comments!

Question: Stopping a song in iTunes instead of pausing it MacFixIt … Read more

Apple's Mail program in OS X for the most part offers a quick and basic approach to e-mail, but occasionally you may run into problems such as not being able to access messages, whether you get error messages or simply can't locate them.

Similarly to OS X's Spotlight search feature, Mail uses an index to show the available e-mail messages that have been downloaded to the program, listing information such as subject, sender, and whether messages have been read and linking this information with the respective message file.

Errors involving the index can result in a number … Read more

9to5Mac is reporting that according to internal communications, Apple has implemented a new policy at its retail stores and support centers that a small number of its Apple TV media devices may be faulty and be eligible for a free replacement.

The applicable systems are third-generation Apple TVs that are experiencing network connectivity issues where they either cannot locate or are unable to join wireless networks, or they can only successfully connect part of the time.

This issue affects only a small number of devices that Apple has identified. To qualify, your Apple TV's serial number must meet the … Read more

MacFixIt Answers is a feature in which I answer Mac-related questions e-mailed by our readers.

This week, readers wrote in with questions about whether it is possible to install Windows on an external hard drive for use in Boot Camp, how to set up Time Machine to back up home folders stored on secondary drives, and how to disable the yellow tooltip popups that appear over URL links in many OS X applications. I welcome contributions from readers, so if you have any suggestions or alternative approaches to these problems, please post them in the comments!

Question: Using Windows 7 … Read more