netflix

Apple took home a 5-point jump in customer satisfaction, according to the E-Retail Satisfaction Index published today by customer analytics site ForeSee.

The iPhone maker's retail Web site scored 85 out of 100 in this year's index, compared with 80 last year. Only one other retailer, RueLaLa.com, managed a 5-point gain though that site grabbed an overall grade of only 75.

Despite Apple's ascent, it could only rise to second place, having achieved the same grade as QVC. On top as usual was Amazon.com, which captured a score of 89, up from 86 last year.… Read more

Finding a good Netflix streaming title to watch can be a frustrating experience. We showed you how to browse streaming titles more efficiently with Instantwatcher.com, but now there's another Web service that allows you to browse Netflix streaming titles based on their Rotten Tomatoes ratings.

A Better Queue is a very simple service that allows you to filter Netflix streaming titles, based on genre, release date, and their Rotten Tomatoes rating (Tomatometer). Once you find a title you like, just click on it and you'll be redirected to the listing on Netflix. You can then choose to … Read more

When people ask me if they should "cut the cord" and cancel their cable subscription, I tend to focus on negatives. You're going to miss a lot of sports, reality TV, and live TV events -- even if you get free, over-the-air TV using an antenna.

That's all true, but it's easy to forget that sometimes the cord-cutting experience is just flat-out better than having cable. I was reminded of this after reading a quote by former NBC executive Jeff Gaspin at the end of Bill Carter's recent story about declining TV ratings in The New York Times:… Read more

Fans of the late sci-fi series "Jericho" could see the show popping up on Netflix if all of the myriad details can be ironed out.

The online video company has reportedly been speaking with CBS, the show's former network and production arm, about reviving the series, said TV Guide. CNET News is published by CBS Interactive, a unit of CBS.

A Netflix spokesman declined to offer any information, telling CNET that the company does not comment on rumors or speculation.

However, TV Guide reported that preliminary talks between Netflix and the network have already begun. CBS President … Read more

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Sony Entertainment Network has expanded with Netflix access, the companies announced today.

Starting today, those who own any of Sony's 2012 Bravia Blu-ray or Blu-ray home theater products that come with Sony Entertainment Network support will find Netflix's app available. Upon logging in to the service, Netflix subscribers will be able to stream any of Netflix's television shows or films.

Sony Entertainment Network allows users on a host of the company's products to access music and video. The offering, which is available on Bravia televisions, the PlayStation 3, and other products, already includes support for YouTube … Read more

The first thing to know about Netflix is that CEO Reed Hastings says the business is in good shape.

The next thing to know is that hardly anyone on Wall Street believes him.

Netflix shares toppled last night 16 percent to $85.45 after the Web video-rental service issued first-quarter earnings and projected light subscriber growth for the company's streaming service in the second quarter. For the first three months of the year, Netflix added 1.7 million new streaming subscribers.

"The business is performing exactly as we had hoped," Hastings told analysts following the company's … Read more

In a letter to investors today, Netflix CEO Reed Hastings suggested that Comcast was competing unfairly in the streaming-video sector.

As part of his company's first-quarter earnings report, Hastings wrote that Comcast was providing the company's Xfinity Web-video service a competitive advantage not offered to Netflix or other competitors.

"Comcast caps its residential broadband customers at 250 gigabytes per month," Hastings wrote. "On the Xbox the Netflix app, the Hulu app, and the HBO GO app, are all subject to this cap. But Comcast has decided that its own Xfinity Xbox app is not subject … Read more

Netflix reported a first-quarter loss, but delivered financials that were better than expected. The company's subscriber tally has stabilized and Netflix projected "a much earlier return to global profitability."

The catch? Netflix spent a lot of time in its investor letter talking about competition from Hulu, Amazon Prime, and TV Everywhere efforts from the likes of Comcast. Shares fell 15 percent in afterhours trading. It didn't help that Netflix's marketing and content costs continue to creep higher.

The streaming media giant reported a loss of $5 million, or 8 cents a share, on revenue of $… Read more