Voice-over-IP (VOIP) has long promised to significantly disrupt the telecommunications market. And so it has. Never before have so many people paid so little for technology that doesn't work.
Yes, I know. You probably have a VOIP provider that works. All the time.
Guess what? I don't believe you. I've used Skype, Comcast Digital Voice, Vonage, a commercial service my company uses, and it's all rubbish. The problems vary, but one thing is clear:
Plain old telephone service (POTS) may be pricey, but at least it works. All the time.
It's amazing how much pain … Read more