Apple and Amazon took home the best grades in customer satisfaction among people who did their holiday shopping via a mobile device.
ForeSee Results' "E-Retail Satisfaction Index" looked at the top 16 retail sites out of a possible 40 to gauge which offered the best mobile experience for holiday buyers. Apple's score of 85 out of 100 and Amazon's score of 84 handily surpassed third-place Dell with only 78.
Foresee Usability Team Lead Matthew Dull said both companies place huge value on the customer experience and carry that into their mobile environments.
While Amazon has both … Read more