Consumer software and hardware

Critical Windows 7 holes fixed in record Patch Tuesday

Microsoft released a record number of 13 bulletins for 34 vulnerabilities on Patch Tuesday--and the first critical update for Windows 7--as well as fixes for zero-day flaws involving Server Message Block (SMB) and Internet Information Services (IIS).

The most severe of the three SMB flaws, which were first reported last month, could allow an attacker to take control of a computer remotely by sending a specially crafted SMB packet to a computer running the Server service. Exploit code for one of the SMB holes has been posted to the Web, Microsoft said.

Windows 7 is affected by two critical patches … Read more

Internet breaks in Sweden after DNS maintenance error

A problem during routine maintenance of Sweden's top-level domain, .se, took down the Internet for the country for about an hour on Monday night.

Basically, the .se registry used an incorrectly configured script to update the .se zone, Sweden-based Pingdom, which monitors Web site performance, wrote in a blog post on Tuesday. A period was dropped at the end of DNS domain name system records for the Swedish top-level domain, breaking the entire DNS lookup chain.

What this meant was that Web sites ending in .se could not be accessed and e-mail to Swedish domain names stopped working. For … Read more

T-Mobile says Sidekick data may yet return

T-Mobile said late on Monday that it may yet be able to recover Sidekick users' information that it had previously thought was lost as part of a massive server failure by Microsoft's Danger subsidiary.

"Recent efforts indicate the prospects of recovering some lost content may now be possible," it said.

Those who do suffer permanent data loss will get a $100 "customer appreciation card" good toward T-Mobile service or products, the carrier said in a statement.

"For those who fall into this category, details will be sent out in the next 14 days - … Read more

Unanswered questions loom large in Sidekick fiasco

So, just what the heck happened?

That's one of many questions that Sidekick owners and the broader tech community are asking after one of the largest data failures in recent memory.

Two days after warning customers that their contacts, calendar, and other information may be gone, Microsoft and T-Mobile spent most of Monday in silent mode as they continued to work to try to recover the data from thousands of Sidekick owners.

Microsoft has said that the hardware failure that caused the problem took out both the primary and backup copies of the database that contained Sidekick users' information. But the question remains, why wasn't there a true independent backup of the data?

T-Mobile has said that it is exploring what to do to try to compensate customers who have lost their data, but as of 4:30 p.m. PDT on Monday had not offered a promised update on where things stood.

For those who don't have their data, there was little to do but vent on various forums and hope that the data recovery efforts bear fruit. (There may be some hope on that front, as some users did report some data re-appearing on their devices on Monday).

Still, those who do have some or all of their information on their device, might want to back that up pronto. Enthusiast site Hiptop3.com and T-Mobile itself have offered up a few ways to back up contact information, in particular.

And, because it bears repeating, T-Mobile is warning those who do have information on their device not to reset their Sidekick, take out the battery, or let the device fully run out of power. … Read more

T-Mobile halts sales of Sidekick

Wireless carrier T-Mobile USA has, at least temporarily, stopped selling all models of the Sidekick in the wake of a massive hardware failure that resulted in many customers losing their e-mail, contacts, and other data.

As of Sunday, all models of the Sidekick were listed as "temporarily out of stock" on T-Mobile's Web site. T-Mobile retail store workers also said on Monday that they have been instructed to halt new sales of the device as the company continues to investigate the recent problems that have plagued the handheld.

To recap, Sidekick customers started experiencing problems connecting to … Read more

Sidekick users share their horror stories

After suffering through a weeklong outage, T-Mobile Sidekick users got even worse news on Saturday, when the company advised them that any data not on their phone was likely gone forever due to a hardware failure.

Since then, Sidekick owners have been sharing their stories with me via e-mail. Here are some of those tales. Feel free to add your own in the comments section or e-mail me (ina dot fried at cnet dot com)

Bram Weiser, a sign language interpreter and computer specialist in New York, wrote on Monday:

Since the outage occurred on October 1st, I've not been able to receive (or, I presume, send) email to/from my Sidekick. (All along, though, I've had phone and text message capability.)

On Monday, October 5th, roughly 100 emails seemed to suddenly appear, leading me to think that the outage was FINALLY over, days(!) after it started. However, while I got notification of those new emails (e.g., italicized, boldface sender & subject line information), the actual bodies of those emails was painfully slow in arriving, if they were ever going to do so.

I THOUGHT I saw an advisory at tmobile.com not to try a "hard" reset as an attempt to retrieve data and/or "kickstart" (my word) my Sidekick, so I steered clear of that. So, thinking I saw it written that way (note: I later realized it didn't say "hard," but puzzlingly advised against ANY reset at all), I tried powering my Sidekick on and off, albeit to no avail, and then tried a "soft" reset in good faith by clicking the pinhole on the body of the device. In more "normal" circumstances (read: just about any other time in the years that I've owned a Sidekick and paid for service through T-Mobile), this would usually bring the device back to life with its information intact, because, as we now know, it would download it from the T-Mobile (read: Microsoft/Danger) servers after connecting to the network. Not this time, though...

After doing all of that, and letting my Sidekick power up again, I, as did many thousands of other users, suddenly lost saved emails, device settings in ALL applications, bookmarks for the Web Browser, my entire Address Book (188 or so entries, although three recent entries did reappear later), and all of the nearly 1,000 entries (past, present and future) for my Calendar. To date, all of these remain lost, though I CAN surf the Internet on my own, as well as define settings, add contacts to my Address Book, send/receive instant messages and, I presume, add Calendar entries on my own as well, though I've not tried much of that yet as I await the safe return of my data.

You're absolutely right when you ask how, for instance, a company like Microsoft/Danger (Microsoft!) didn't have sufficient backups of its servers in place, be they daily, weekly or whatever. This is beyond belief in this day and age!

People need to know about this and not give Microsoft a free pass. For us to be without important data that we paid for the privilege of entrusting to Microsoft/Danger for safekeeping only to have this happen 1-1/2 weeks ago, and continuing to this day, to potentially lose it all permanently(!), and (for now at least) to get a credit of only(!) one month's data service (honestly, is that REALLY satisfactory to anyone?!) boggles the mind.

Jeff McGaha, an electrical engineer in Indianapolis wrote that his wife has a Sidekick, was without access to the data network for four to five days, and has now lost all of her contacts:

She's dropping the Sidekick now, something she was on the fence about for a long time. T-Mobile is lucky we're staying with them. They can thank Google and Motorola for that. The Cliq is going to see bigger sales because of this sidekick outage. Long live Android.

… Read more

Adobe exploit puts backdoor on computers

A new zero-day exploit targeting Adobe Reader, as well as 9.1.3 and earlier versions of Adobe Systems' Acrobat, drops a backdoor onto computers using JavaScript, Trend Micro researchers warned on Friday.

Trend Micro identified the exploit as a Trojan horse dubbed "Troj_Pidief.Uo" in a blog post. It arrives as a PDF file containing JavaScript-based malware, "Js_Agent.Dt," and then drops a backdoor called "Bkdr_Protux.Bd."

The exploit affects Microsoft Windows 98, ME, NT, 2000, XP, and Server 2003, according to Trend Micro.

The blog post provides technical details on how the … Read more

The 5 best (and worst) game preorder trends

The preorder has long been a staple of the video game retail industry, and with good reason. You get a customer to purchase a game ahead of its release in return for a small trinket. The hope is that buyer will keep coming back to the store, and in turn the store can provide more accurate supply numbers to the publisher and thus ensure an adequate stock. It's also been a great way for retailers to sit on that cash long before ever handing over the product.

What has made this more interesting over the years is how far some retailers and game publishers have gone to get people to come to them, and them only. This arms race has lead to some great, and some not-so-great, trends in preorder goodies. Here are five of the best and five of the worst in the last couple of years.

The best

1. Getting the game before its release date

What is easily the holy grail of preorder goodies is getting the game ahead of its official street date. Very few games have ever done this intentionally, though. This usually happens only when a retailer mistakenly sells the title without knowing there's a specific release date, or when games are shipped by mail and the snafu is committed by the shipping company.

In the case of Call of Duty: World at War, which was released last November, GameStop sold the title a day ahead of its official release to those who had preordered it. According to Planet Xbox 360, the game retailer went directly to FedEx's shipping facilities to pick up the game ahead of its slated delivery time.

Also, customers who prebought Mythic Entertainment's Warhammer Online: Age of Reckoning got to build their characters and start playing on the game's servers four days before the game launched--if they bought the collector's edition, while preorderers of the standard edition got a two day head start. The same went for those who preordered Pirates of the Burning Sea, who got to start playing the MMO 15 days ahead of people who simply bought it on its release day.

2. Free games

Coming up just short of getting the new game early is publishers who offer a copy of one of their previous titles free of charge. That was the case for Rockstar games, which through Valve's Steam online game store gave PC gamers who preordered Grand Theft Auto 4 a free copy of GTA: Vice City, a title from earlier in the GTA series.

Preorderers of Banjo-Kazooie: Nuts & Bolts on Xbox 360 got a free code for the original Banjo-Kazooie game on XBOX Live Arcade a whole two weeks before it was officially released to other gamers.

Lionhead studios gave preorderers of the Xbox 360 version of Fable 2 a free (normally $10) Xbox Live Arcade title that let them play some of the title's in-game minigames ahead of the release, as well as put any gold they earned to use in the game once they got it.

Earlier notables include: Preorderers of Red Alert 3 getting a free Red Alert 2 download, and the Zelda: Ocarina of Time disc that came with the Zelda Wind Waker for Gamecube, which had been one of the top games of the year four years prior. Nintendo went through the effort of porting it from the previous generation's system to the GameCube, as well as throwing in a more difficult variation of the game that had previously been unreleased in the U.S. just for those buyers. Now that's cool.

3. Getting the "better" edition of the game, free of charge

The "limited" editions of games almost always cost more, and come with a few extra goodies like a download code from extra in-game content, or a spiffy case with things like concept art books and soundtrack CDs.

This time last year, Ubisoft surprised gamers who had preordered the latest Prince of Persia game with a free upgrade to the limited edition, which featured a making-of featurette, digital art book, and the soundtrack. It certainly wasn't as lavish as some other limited-edition packages, but it was free.

Developer Arksys did the same thing earlier this year with its 2D fighter BlazBlue: Calamity Trigger. Prebuyers who purchased the normal game ahead of time got upgraded to the limited-edition free of charge, which included a video strategy guide and two-disc soundtrack with close to 50 tracks. … Read more

Microsoft's French love in new Windows Phone ad

Love and Microsoft are entities that, at times, have had a fractious relationship.

However, take one glance at the new TV ad for Windows Phone and you will see just how much progress has been made to bring a little healing to that Microsoft feeling.

A man, who looks suspiciously moody and French, is leaving his apartment.

His lover is pleading with him to stay. But wait he has more than one lover. He has, well, five, six, seven of them. Well, he is French, right?

There's something strange about these lovers too. It's not that they seem … Read more