Looking to take on more demanding customers, Amazon Web Services on Thursday rolled out two paid-support plans that give customers access to its engineers to resolve glitches.
The company said it will offer two levels of support--gold and silver--for a fixed annual fee or a percentage of customers' total usage of its services. The support plans are available for its Elastic Compute Cloud (EC2), Simple Storage Service (S3), and Amazon Simple Queue Service (Amazon SQS). For more details on the terms, click here.
Right now, Amazon offers pay-as-you-go pricing for its hosted services. Customers pay for how much they use … Read more