Verizon Wireless has earned top marks in another customer satisfaction survey from J.D. Power and Associates. Less than a month after it won the No. 1 ranking in customer service, the nation's second largest carrier won the most accolades in call quality.
Out of the six U.S. regions surveyed, Verizon held the No. 1 spot in the Northeast, Mid-Atlantic, and West regions and tied with Sprint in the Southwest region. To win the top ranking, Verizon Wireless had to have fewer problems with dropped calls, initial connections, static and interference, and voice distortion. Meanwhile, Alltel had the … Read more