One has to wonder if Apple must exert so much control in order to deliver a superior customer experience. Reading through the October 2008 edition of Macworld magazine, I was troubled to read about Apple's poor treatment of its partners.
Microsoft grew to be a multibillion-dollar company by largely catering to its partner ecosystem. Apple? Fan I may be, but it's almost sickening to see how condescendingly the company treats its partners.
Take Apple's management of the iPhone App Store. Apple has been delaying updates to iPhone applications by a week or more, and apparently without any communication to its developer community as to why the delays are happening, or when to expect an update to go live.
That's the developer's problem, right? Exactly, as Fraser Speiers, owner of Connected Flow (Exposure Flickr application on the iPhone), details:
I don't have a problem with updates being reviewed (by Apple prior to posting), but it has to go a lot faster...Given the no-demos rule, an app lives or dies by App Store reviews. It's incredibly frustrating to watch review after review complain about a bug that you fixed and "shipped" two weeks ago.
In other words, Apple's lack of communication and service is hurting its developers, who already have to give up a big chunk of revenue from application sales to Apple. Apple is making them pay for poor service.
Not that Apple is reserving this customer disservice solely for iPhone application developers. It also takes a pound of flesh from its iPod and iPhone accessory developers. How?… Read more