The iPhone is No. 1 in customer satisfaction, says a new ChangeWave survey, but Motorola also has its share of happy Droid users.
Among the 1,009 smartphone owners interviewed by research firm ChangeWave, results released this week found that 77 percent of all Apple iPhone owners said they're very satisfied with their phones. Motorola came in second, with 64 percent of its smartphone users who expressed high satisfaction with their phones.
In comparison, 51 percent of HTC owners and 46 percent of RIM Blackberry buyers said they're very satisfied with their smartphones.
Among specific models, Apple fans who own the newest iPhone 3GS models were more satisfied than those who still use the older 3G. And Motorola can thank the Droid for its high level of customer satisfaction--69 percent of Droid users said they're very satisfied with their phones, while only 50 percent of those who own other Motorola phones said the same.
Of course, we know that iPhone satisfaction varies a lot between rural and urban areas and by geographic location. But ChangeWave spokesman Paul Carton says the customers surveyed were a representative sampling geographically of the U.S. and Canada. Most of those surveyed were U.S. residents, he said.
Looking at HTC's customers, 68 percent of the HTC Hero owners expressed a high degree of satisfaction, compared with 50 percent of those using a Droid Eris and 38 of those with an HTC Touch. ChangeWave was running its survey just when HTC's Droid Incredible hit the market, so it couldn't provide feedback on that new model. But the research firm promised to do a follow-up survey of Droid Incredible owners.
ChangeWave also asked about the mobile operating systems running on smartphones.… Read more