I'm sure I'm going to get in trouble with the CNET IT team for this, but I just set up my computer to run Spiceworks, a business network scanning and monitoring application. Spiceworks scans a PC's local network and reports on the health of various items. You can tell which printers are running out of ink, which PCs have out-of-date virus scanners, and so on.
To monitor PCs, you need to be a systems administrator with a network administrator login for the computers in your office. I don't have that access, but I was able to peer into the data the system returned on my own PC, as well as on printers and a few open-access computers here in the office. I found the level of information both deep and clearly presented. For example, administrators with this tool will easily be able to see which applications are installed at the company and which users are running old versions. It can also kick off Windows remote control sessions for hands-on tech support.
Spiceworks also has a full help-desk system through which users can submit service requests. The system then lets you assign and track tickets until they are done.
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