J.D. Power: For third time, Verizon is customer service champ
For the third time in a row, Verizon Wireless has been dubbed the wireless provider with the best customer service, according to marketing researchers, J.D. Power and Associates.
Its semi-annual report, "2012 U.S. Wireless Customer Care Full-Service Performance Study -- Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study," gave the Big Red an overall score of 771 in customer care performance.
Sprint came in second with 764, while AT&T and T-Mobile scored 756 and 722 points, respectively.
As for non-contract networks, Virgin Mobile, which also came in first in the … Read more