AT&T has outscored rival carriers to earn a top grade for customer support for the first time in a J.D. Power study.
Released Thursday, the study asked wireless users to rate their carriers for customer care. AT&T took home a score of 795 out of 1,000, ranking well in the area of both walk-in and online support. Verizon Wireless came in second with a score of 790.
Among non-contract carriers, MetroPCS was ranked No. 1 with a score of 770, followed by Cricket with 750.
Overall, the wireless industry is providing solid support in … Read more