Netflix: More work to do to rebuild customer relationship
David Wells, speaking at the J.P. Morgan tech conference, said Netflix expected the process to regain customers' trust would take about three years, and that's likely still the case. The company in 2011 angered users and lost nearly a million subscribers in four months after hiking prices and taking steps to separate Netflix's DVD operations from its streaming video business.
Wells noted at the tech conference, which offered a live feed of the conversation, that Netflix continues … Read more
