I guess it's true that you often get what you pay for. In the case of Microsoft Sharepoint, Microsoft sells licenses. That's pretty much all its users get. Info-Tech reports that some users are waiting up to six months for Microsoft's technical support team to resolve issues with the product. Six months. 180 days. A very long time to wait for a usable system.
Info-Tech surveyed 258 Sharepoint customers to see what they think of Microsoft's fast-growing product. A large majority are happy with Sharepoint's functionality and total cost of ownership. Nearly 25% say its support, however, stinks.
It turns out that customizing Sharepoint is a big problem for CIOs. Managing Sharepoint implementations, which often grow like a weed, is the other biggie:… Read more