mindtouch

Survey finds that Microsoft's Sharepoint support = rubbish

I guess it's true that you often get what you pay for. In the case of Microsoft Sharepoint, Microsoft sells licenses. That's pretty much all its users get. Info-Tech reports that some users are waiting up to six months for Microsoft's technical support team to resolve issues with the product. Six months. 180 days. A very long time to wait for a usable system.

Info-Tech surveyed 258 Sharepoint customers to see what they think of Microsoft's fast-growing product. A large majority are happy with Sharepoint's functionality and total cost of ownership. Nearly 25% say its support, however, stinks.

It turns out that customizing Sharepoint is a big problem for CIOs. Managing Sharepoint implementations, which often grow like a weed, is the other biggie:… Read more

DekiWiki...when a wiki becomes a 'thneed'

Just what is a wiki, anyway? A few years ago, I could have told you. Today, I'm not so sure.

Part of the problem is that wiki authors have made innovations, broadening the appeal and scope of wikis. Witness MindTouch's recent upgrade of its DekiWiki platform to 1.8.3.

DekiWiki, the leading enterprise wiki (measured in terms of downloads and, in my opinion, by raw innovation), still allows easy creation of Web pages by nontechnical users.

But the new release goes much further. DekiWiki eliminates the need to use a separate programming environment to add widgets, external services, or JavaScript libraries. In other words, it makes it easy for developers to connect a wiki to everything else. Yes, everything else:… Read more

Mindtouch rising in the open-source wiki market

One of the great things about open source is that it provides a very tangible way to measure interest in a product: downloads.

Looking at the most recent download statistics for open-source wikis, I was surprised to see that Mindtouch has been on a tear. I bumped into Aaron Fulkerson, one of Mindtouch's co-founders, at OSBC last year and didn't think much about it.

No offense to Aaron. You've got to remember, I was the guy who yawned at SugarCRM when it first debuted. My track record isn't so great. :-)

Mindtouch has hit 100,000 installations and grows by ~50% each month. Why? Reading through the blogosphere, it's because of its ease of use and rich functionality. I may give it a spin over the next few days....

Where does it go from here?… Read more