issues

Apple is investigating Wi-Fi connection issues on the new iPad, according to a report at 9to5Mac.

The Apple-centric Web site has posted what it says is an AppleCare internal document citing "intermittent connectivity...slow Wi-Fi speeds...[and] Wi-Fi network not seen."

At the top, the document states in red, "Issue/Investigation in Progress" and, under that, "Products Affected, iPad (3rd generation)."

Retail stores and "contact centers" are instructed to "capture" third-generation iPads if they exhibit any Wi-Fi issues, according to the document. In this case, capture refers to picking up … Read more

The new 2012 iPad runs warmer than the iPad 2, but it's no hotter than many laptops under similar conditions.

That's the conclusion after hours of testing in CNET's San Francisco and New York Labs, all of which are detailed below.

We're continuing to test a variety of aspects on the iPad, including heat output, wireless performance, and other features. But--so far, at least--the operating temperature is no reason for CNET to change its buying recommendation (the new iPad is currently the highest rated tablet on our site, and an Editors' Choice).

As always, there are myriad variables here--how you hold (or don't hold) the iPad, whether you use a case, what apps you run, and for how long.

If you're a prospective buyer and concerned about the issue, we'd suggest giving the iPad some hands-on testing in a retail store before committing to a purchase.

Editors' note: This story (and its title) has been updated several times since its original publication--including the addition of the new introduction above--to reflect new test results, and the resulting conclusions.

Numerous reports of new iPads getting unexpectedly toasty have plastered the Web today. CNET Labs ran its own, independent tests, and without too much beating around the bush, here are the results. All temperature measurements were taken on the back of the tablet and all are reported in degrees Fahrenheit.… Read more

The problem is a simple one to encounter. You should have Wi-Fi but for some reason the reception just isn't there. That's exactly what struck OS X Daily, just after it got a new iPad from Apple.

And the guys from OS X Daily are not alone. Threads on support sites including the Apple Support Communities report the same issue, where Wi-Fi is not able to connect during setup. If your experience is similar to either case, there are quite a few trick to try before demanding a refund or writing Tim Cook.

The solution, according to OS … Read more

The Asus Transformer Prime is currently the highest-quality Android tablet on the market. It rivals and sometimes surpasses the the iPad 2 in games performance, has a fantastically bright screen, memory expansion, various CPU performance modes, HDMI, and a thin, sleek, and sexy design.

All that said (and I bet you saw this coming), it's not perfect. Since its release, the Prime has been saddled with reports of performance issues, bugs, and stuff just outright not working.

How severe are these issues, and maybe more importantly, just how widespread are they? As a new or potentially new Prime owner, just what are the chances they'll crop up for you?… Read more

Sprint Nextel believes it has a fix for the connection issues facing some of its iPhones.

The carrier said it has spent the past few weeks rolling out "network enhancements" designed to improve data speeds, CNET has learned. Sprint was able to determine where the upgrades were needed through a combination of its own checks and feedback from customers.

"Initial customer response to the improvements has been very positive," Fared Adib, vice president of product development for Sprint, said in a statement to CNET. "Sprint continues to monitor device and network performance to ensure that … Read more

Last week, German tech site macerkopf.de stated that sources close to the development of iOS 5.0.2 claimed the update was coming this week to address battery performance issues that have been plaguing several iPhone 4S users since its release. Today, the site claims that the update will be delayed because of memory leaks in the code.

The most scandalous reports about the iPhone 4S thus far have been the battery performance issues, a problem that even Apple admitted, which it is not one to do very often.

The current version of iOS (5.0.1) was supposed … Read more

Apple issued a brief statement Friday following reports that some users of the iPhone 4S are continuing to see battery life problems despite a fix released in yesterday's iOS update.

"The recent iOS software update addressed many of the battery issues that some customers experienced on their iOS 5 devices. We continue to investigate a few remaining issues," Apple said in a statement to All Things Digital.

Apple rolled out iOS 5.0.1 yesterday in large part to address the battery-drain situation, but some users say their batteries are still losing charge at a fast rate. … Read more

Apple has begun seeding iOS 5.0.1 to select end users to begin battery testing, according to a report from 9to5Mac. Specifically the early release of the iOS update is going to users who explained battery issues to AppleCare after the release of iOS 5 earlier this fall.

9to5Mac also reports that the iOS 5.0.1 update brings improvements to Siri for Australian users as well as several other bug fixes and multitouch gestures for the original iPad. Apple Store employees are also being briefed on the situation and are instructed to tell customers to wait for the … Read more

Apple engineers are looking into faster-than-expected battery drain on the company's newest iPhone, according to a report.

The Guardian reports that some iPhone 4S owners are being contacted by Apple after complaining about lower-than-expected battery performance on the company's support Web site. Numerous users there are saying their phones are lasting just a few hours, even with minimal use, and with power-draining features disabled.

At least one owner told The Guardian that an Apple engineer contacted him and provided instructions for installing a diagnostic file that would be sent back to the company for analysis. This was after … Read more