Overall, the wireless purchase experience is getting better. But as with most rankings, there's one company that wins and many more that lose. This time around, AT&T is the winner.
In J.D. Power's 2014 study on wireless purchase experiences, AT&T scored the top ranking, earning a score of 806 out of a possible 1,000. That was just above the industrywide average of 798 points. Sprint, T-Mobile, and Verizon followed, in that order, with 797 points, 796 points, and 792 points, respectively.
The J.D. Power study is based on survey responses from … Read more