Gmail has long had keyboard shortcuts, though learning them can be difficult. Enter the Gboard, a specialized mini-keyboard for Google's e-mail service. It debuts this Friday at an asking price of $19.99.
The Gboard consists of 19 colored keys set in a standard size numpad-only keyboard. Clicking on any one of these performs that particular keyboard shortcut. Included are Gmail-specific features such as starring messages, starting a search, and jumping between message threads. Outside of Gmail they simply act as normal keyboard buttons, and will type in whatever letter or number corresponds with that shortcut.
The device is powered by USB and requires no special software or drivers, however users need to first enable keyboard shortcuts within Gmail's settings before using it. Also worth noting is that it was created not by Google, but by Charlie Mason, a film producer from Venice, Calif. This is his first foray into the computer hardware business.
The Gboard consists of 19 keys, all of which act as shortcuts within Google's Gmail Web mail service.
(Credit: James Martin / CNET)This really is a product that users will either love or hate. Those who have mastered Gmail's shortcuts will see little need to buy special hardware and find a spare USB port to plug it into. Meanwhile, newbie users may be unwilling to take the plunge on such a specific peripheral for a program that works only within another program (the browser). The Gboard runs the risk of being an unappealing prospect to both parties.
It's also not the first attempt at easing the process of learning and remembering shortcuts. This time last year Google offered users a free pack of color-coded shortcut stickers that could be tacked onto any keyboard. There have also long been specialized keyboards for video and audio editing as well as graphical design--all of which provide similar, color-coded keys. Users who don't want to commit, or tack stickers on their keyboard, also have the option of buying a silicone keyboard mat, though no such thing has been created for Gmail.
Considering there are a total of 69 Gmail shortcuts (with more on the way if Google graduates some of its experimental features from its labs section) the Gboard could just be the first step toward creating a full-size (100 plus key) version. In the meantime, its early December release and low price tag make for a good stocking stuffer if you've got a Gmail lover in your family.
The good:
• No setup required
• Color coding is logical and makes it easy to learn the keys
• Good build quality and feel; keys are flat like on a laptop
• At $19.99 it's not that expensive. Most numeric-only keyboards cost about the same.
The bad:
• Does not come close to including all of Gmail's shortcuts
• Could be rendered less useful if Gmail's shortcuts change
• Only comes in one color (black)
MOUNTAIN VIEW, Calif.--For almost all of its existence, Mozilla Messaging has been known for Thunderbird--e-mail software with the traditional view that a person's PC is the center of their computing existence.
Now, though, the Mozilla Foundation subsidiary's scope is expanding beyond the confines of the computer under your desk or on your lap. In the near term, the new Thunderbird 3 is becoming more integrated with the Web. And in the longer term, the Raindrop project has the potential to lift your inbox all the way to the cloud.
"For us it's really important to have Thunderbird. It's also important to not stay in the blinders of that scenario," Mozilla Messaging CEO David Ascher said in an interview at the company's headquarters here. With Raindrop, "We're focusing on best experience for messaging in a Web application."
Mozilla Messaging CEO David Ascher
(Credit: Stephen Shankland/CNET)The change reflects the changing nature of computing. Where Thunderbird's chief competition once was now software such as Microsoft's Outlook, it's now also got to reckon with Google's Web-based Gmail service and its ilk, Ascher said.
Thunderbird is still a priority. Thunderbird 3 is set to arrive next week in near-final form--though nearly a year later than had been planned--but Mozilla Messaging has high hopes the new version will be faster, easier to use, and more versatile through the addition of third-party extensions.
Universal inbox
Raindrop is something of an ultimate inbox in the company's vision, a Web application that draws not just from e-mail but from other communication conduits such as Twitter, Facebook mail, and instant messaging. Its goal isn't just to consolidate today's overabundance of communications channels, it's to help prioritize what's important and put off what's optional until a more convenient time.
"We're breaking the notion of one list coming in, in chronological order," he said. What just arrived isn't necessarily the most important thing to do, though human minds are prone to thinking it is.
Some aspects of Raindrop's future are more certain than others. It's way to early to say when the company might release its first version of the actual software, but one thing that's settled is that Raindrop won't be a service Mozilla offers. Instead, the software will run on others' servers--at Internet service providers, for example.
"Hosting a messaging system for the world is not something we can afford right now," Ascher said. Still, it's revealing that the company chose to create Raindrop as a server-based technology accessible through a Web browser rather than as PC-based software.
Will Raindrop rule the roost?
In the longer term--say 2015--might Raindrop replace Thunderbird as people's messaging interface of choice? Perhaps.
"I suspect some people will and some people won't," he said. "I think desktop software still has a bunch of user benefits that will last for quite awhile."
Persuading everybody to freely cooperate with Raindrop could be tough. Sites like Facebook like their central positions in people's electronic lives and like to serve ads next to their content. In time, though, Ascher believes they'll come aboard.
"I think in the long term, openness wins," he said.
Even without Raindrop, Thunderbird 3 will integrate with the Web. It's got Firefox's engine built in for displaying Web pages, a fact that means the software can display Web content.
That ability means Thunderbird can, for example, show Yahoo and Google calendars in separate tabs. There's little in the way of integration with those services today, but it can be added, Ascher said. He expects plenty more add-ons will bring it closer to the cloud, too. He didn't mention it, but even Raindrop could be added in its own compartment.
Mozilla Messaging smells money
Mozilla Messaging is part of a peculiar organizational structure. In the beginning the non-profit Mozilla Foundation oversaw the open-source software that was the core of Netscape Communicator. Eventually, that software split into two main components: the Firefox browser and the Thunderbird e-mail software.
The foundation set up two subsidiaries to oversee the two projects, first Mozilla Corp. for Firefox in 2005 and second Mozilla Messaging for Thunderbird in 2007. Ascher has since 2007 led the latter, which employs six engineers and nine others.
It also draws on the expertise of many volunteers in the open-source world who translate the software, write add-ons, and help debug it. Because of this help, Mozilla Messaging gets by with only one quality assurance employee and one marketing employee, and Thunderbird 3 will arrive in more than 40 languages.
The subsidiary today gets its funding from its nonprofit Mozilla Foundation parent, which in turn receives the lion's share of revenue from search advertising revenue that results from searches Firefox sends Google's way. Ultimately, Ascher wants Mozilla Messaging to be financially self-sustaining. But how?
"I'm not sure yet. I think what we're looking for are rev models like Firefox--revenue models where the user benefits and doesn't have to pay anything, and somehow enough money flows into Mozilla Messaging to fund development long-term," Ascher said.
That may sound like a lot of hand-waving, but Ascher points out he has no investors looking for a big and quick return on the money they invested, so Mozilla Messaging is a relatively cheap operation to run.
Ads? No thanks
One route the company won't take is advertising, the approach that's vital to Gmail, Hotmail, and Yahoo Mail, as well as to Firefox.
"I don't think people benefit from advertising in mail," he said. "One reason it works for search engines is people often are searching to buy. They're happy to see ads. It helps them. I don't think that works in e-mail."
Today, there are probably somewhere between 10 million and 20 million Thunderbird users, said Rafael Ebron, Mozilla Messaging's director of marketing. That's a far cry from Firefox, whose users total more than 300 million, Mozilla says.
But both projects can punch above their weight. Just being a freely available alternative--whether with Thunderbird or with Raindrop--can steer other products and services, Ascher believes.
"Firefox had an influence over people greater than its market share," Ascher said. "I don't think we'd need to manage everybody's e-mail servers for us to have an influence over the e-mail landscape and make sure everybody has a better experience."
Last week, we shared three of our wackiest mistranscribed voice messages from Google Voice and asked you to pass along the funniest flubs from your own in-box. Your hilarious samples poured in through comments and e-mails. We've rounded up some fine specimens of voice mail meanings that were definitely lost in translation in our gallery.
In defense of Google Voice, computer-aided transcription technology is still maturing. While Google Voice's engine doesn't get it right all the time--or even most of the time in our case--it's better than nothing. At the very least, it produces amusing gems like the ones in our collection.
Scroll through the comments for more choice voice-to-text slip-ups and read about a fee-based alternative visual voice mail transcription to Google Voice, BT's Ribbit, that promises to get transcriptions right and doesn't require an invitation to join.
Earlier this week, I bashed Google's visual voice mail service for its inability to transcribe my voice messages into understandable English. (OK, most of the article really focuses on a new flexibility in Google Voice, which I do like.) To be fair, poor transcription isn't all Google's fault. They're offering a free service based on a computer-aided technology that improves each year. The real problem is that machine transcription just isn't good enough.
Up until yesterday, I hadn't received more than a handful of visual voice mail message translations imbued with any meaning in my native tongue. In fact, I turned off SMS forwarding because I couldn't handle the streams of nonsensical texts that would pour in for each voice mail left. Thankfully, I won't miss the yucks stemming from mismatched voice-to-text at all, not when I can still read the messages in my online Google Voice in-box over and over again.
Do you have any favorite mistranslations produced by free computer-aided transcription engines? Share yours in the comments--or better yet, e-mail me if you'd like to take place in our anonymous gallery--and I'll share three errata from my in-box below.
The longer the message, the more creative the transcription.
(Credit: Screenshot by Jessica Dolcourt/CNET)
Despite its brevity, the only accurate word in this transcription is "hello."
(Credit: Screenshot by Jessica Dolcourt/CNET)
That's right! You go and procure the message, people!
(Credit: Screenshot by Jessica Dolcourt/CNET)A new variant of the Bredolab Trojan horse is attached to a fake "Facebook Password Reset Confirmation" e-mail, security firm MX Labs is reporting.
Some users are receiving the e-mail from "The Facebook Team," according to the security firm. The sender's e-mail address displays "service@facebook.com." In reality, the address and sender were spoofed.
MX Labs found that the e-mail was accompanied by an attachment named, "Facebook_Password_4cf91.zip and includes the file Facebook_Password_4cf91.exe" that, the e-mail claims, contains the user's new Facebook password. The security firm said that the element between the underscore and .zip are randomly chosen letters and numbers for each recipient.
When a user downloads the file, it could wreak havoc on their computer. MX Labs said in a blog post that the Trojan horse Bredolab "executes files from the Internet, such as rogue anti-spyware. To bypass firewalls, it injects its own code into legitimate processes svchost.exe and explorer.exe. Bredolab contains anti-sandbox code (the trojan might quit itself when an external program investigates its actions)." In other words, it's nasty.
Once it makes its way to the user's PC, Bredolab creates "%AppData%\wiaservg.log" and "%Programs%\Startup\isqsys32.exe" in the user's system files. MX Labs said that it also creates two new processes, called "isqsys32.exe" and "svchost.exe."
Another security watchdog, M86 Security, wrote that there's more to the outbreak than Bredolab. After it sneaks its way onto the user's computer, M86 said, Bredolab downloads a bot called Pushdo. The company found that Pushdo immediately starts "spamming out more of these Facebook password reset e-mails."
For its part, Facebook was quick to point out that the e-mail containing the virus wasn't coming from the social network.
"This virus is being distributed through email, not on Facebook," a Facebook spokesperson wrote. "The email is disguised as a Facebook password reset e-mail with an attachment that purportedly contains the new password, but is actually the virus. We're educating users on how to detect this through the Facebook Security Page."
Facebook said that users should be "suspicious of unexpected emails claiming to be from Facebook." The company also said that it will never send users a new password as an attachment.
Those users that have downloaded the file should use anti-malware software to remove it. Click here for a list of security software available from CNET's Download database.
Updated at 1:03 p.m. PDT to include new details from M86 Security.
Google on Monday will begin giving users a new way to use their existing mobile phone number with parts of its Google Voice service.
No, it's not a full number port, which the company still says is coming and will eventually allow things like call screening, conference calling, or listening into a call before picking up--all with your existing number. Instead, Google is taking advantage of conditional call forwarding to let users send unanswered calls to Google's voice-mail service in place of the one provided by a user's carrier.
Once sent to Google, those voice messages are transcribed, then made available for playback and review online, or as an SMS message. Users can also take advantage of Google Voice's customized greeting service to give callers a different voice-mail greeting depending on what number they're calling from.
Google Voice users can now choose to use their own number, or take one of Google's.
(Credit: Google/CNET)In order to use the new service, a one-time setup is required, which has both new and existing Google Voice users walk through a wizard that asks for their mobile number and what carrier they're on. It then offers up the special numeric code they have to dial to enable conditional forwarding from their handset to Google Voice.
For users who have a Google Voice number in the same account as their existing mobile phone number, it will be business as usual; Google Voice's voice-mail section will denote which number it was from. Google Voice's senior product manager, Vincent Paquet, explained to me that this system has been designed so users don't have to make any tough choices about which number they want to use. It will also allow users to sign up to Google Voice without having to register a new number.
Smartphone users with visual voice-mail services (such as the iPhone) may find that these extra features aren't enough to warrant making the switch. However, users with older handsets are likely to find Google's offer enticing since it enables them to manage voice-mails both from their phone and on the Web.
The deal is made even sweeter by the fact that all major U.S. carriers are on board, Paquet says. This may come as a surprise to some, considering that just last month, Google, Apple, and AT&T clashed quite publicly over the rejection of Google's Voice application from Apple's App Store in July. But with this new service, Google is merely playing by each carrier's rules, using a feature that's long been available as a way for users to pass on calls they cannot take. There's also some serious potential for carriers to generate extra income in SMS fees for transcribed voice-mail messages that users would have otherwise spent just a minute or so listening to from their phones.
Google Voice remains in private beta, although earlier this month Google began putting invites into the in-boxes of its users, allowing them to invite their friends.
Yahoo Mail users reported problems Monday morning, with the service inaccessible for some and spotty for others.
TechCrunch noticed a Twitter spike in reports of problems with Yahoo Mail, and another company called Downrightnow also reported problems accessing the service over the last several hours. Several CNET employees reported that they could access their in-boxes, but mine is unavailable. Yahoo Messenger and Yahoo's home page appeared to be working fine.
Please let us know if you're having trouble in the comments below, and we'll update this post with more information as we go.
Yahoo Mail is the most widely used Web e-mail service in the world by a wide margin, with over 100 million unique users in July, according to ComScore. Gmail, Google's Web e-mail service, is growing fast as the third most-popular e-mail service behind Microsoft's Hotmail but has suffered a few high-profile outages this year.
Update at 8:58 a.m. PDT: Yahoo released a statement confirming the problems but downplayed the breadth. "A small fraction of Yahoo Mail users are experiencing intermittent email issues today, October 26. We are actively working to resolve the issue and apologize for any inconvenience this causes."
Update at 9:50 a.m. PDT: Yahoo said the outage had been resolved, but did not provide further details on what went wrong. My inbox is back up and running.Mozilla's Thunderbird team has been working on software called Raindrop that aims to unify communications channels such as e-mail, Facebook, and Twitter into a single interface with enough built-in smarts to separate the important messages from the routine.
"E-mail used to house the bulk of the conversations that took place on the internet, but that's no longer the case today. In today's world people use a combination of Twitter, IM, Skype, Facebook, Google Docs, e-mail, etc., to communicate. For many of us this means that we have to keep an eye on an ever-growing number of places we might get new messages," the Raindrop developers said in a blog post about the technology. "We hope to lead and spur the development of extensible applications that help users easily and enjoyably manage their conversations, notifications, and messages across a variety of online services."
A key part of the effort will be to spotlight messages that are important.
"Raindrop intelligently separates the personal messages from the bulk," said developer Bryan Clark. Among other things, it will automatically recognize messages from e-mail lists and from sources such as Facebook or Amazon that send numerous updates, filing them accordingly.
Given Mozilla's two main projects, Firefox and Thunderbird, there's one particular interesting aspect to Raindrop: It's a Web application, not downloadable software. "Our flagship applications will be built entirely for any modern web browser that supports Open Web technologies," the developers said. However, the group expects to support front-end software, including applications for mobile devices, that can use the Web-based service.
The vision has been knocking around Mozilla for some time. David Ascher said in a 2007 interview as he was taking over as chief executive of the Mozilla Messaging subsidiary, "People end up subscribing to more and more channels of communications. It makes it hard to keep track of what's going on if they have to check six different inboxes, search across a variety of systems." He said the group wanted to address the issue.
This activities ribbon is a welcome addition to YouMail on iPhone.
(Credit: Screenshot by Jessica Dolcourt/CNET)We're big fans of visual voice mail, which lets you view, and then listen to, your voice mail messages in any order you'd like, not just chronologically. It's even better when that service is free (voice-to-text transcriptions, however, are typically extra). To that end, we were happy to see that YouMail's visual voice mail app for iPhone updated on Thursday, getting features such as push notification, and a new activities ribbon that lets you reply to and forward messages. You can also now organize messages by folders.
In addition, YouMail 1.5 includes a feature for toggling between speaker and handset mode, the ability to switch on automatic message playing (in the Settings), and long-awaited slide-to-delete functionality for messages. The revised app also adds the fun, but minor feature of shaking the iPhone to refresh the screen.
Sadly, YouMail 1.5 constantly crashed on us in the first 15 minutes of use, even after several reboots. It seems to have stabilized now, so it could have been a mild case of iPhone indigestion.
YouMail Visual Voicemail for iPhone competes with visual voice mail services like Google Voice, which is in beta, which does not have a dedicated iPhone app, and which offers an iPhone Web experience that my colleague Rafe Needleman gently referred to as "a load of crap."
What do you think of the new YouMail, of Google Voice, or of visual voice mail in general? Share your thoughts in the comments.
As of 2:15 p.m. Tuesday e-mail delivery had started to return to normal for some Postini customers, although problems remained.
(Credit: Screenshot by Tom Krazit/CNET)Some customers of Google's Postini e-mail security product experienced significant problems Tuesday, with reports of hours-long delays in e-mail delivery that are still affecting some customers.
Threads throughout Google's Postini forums spread involving the issue, which seemed to begin overnight on System 7--one of several systems used by the service--and was still affecting some customers as of Tuesday afternoon, although e-mail delivery had resumed for others. Users also reported problems accessing the management consoles used to log into the Postini service, preventing them from understanding exactly what was happening.
Postini, acquired by Google in 2007, offers e-mail security services to businesses. Postini scans all e-mails directed to the networks of its customers for viruses, malware, and spam, passing along the genuine messages to the network once they have been cleared. However, Tuesday it appeared that for a significant portion of the morning, all messages for customers using System 7 were blocked before they reached their destination, and customers could not log into their accounts to see what was going wrong.
A Google representative acknowledged the e-mail delivery delays in a statement. "We're aware of an issue that's causing a delay in mail delivery for some Postini customers in the US, and are working to fix it as quickly as possible. We know how important mail is to our users, so we take issues like this very seriously, and apologize for the inconvenience. We encourage anyone having technical difficulty to visit the Postini support portal at https://www.postini.com/support/support_login.php."
It has not been a good week for the cloud. Hosted applications and services such as Postini were sure to get a second look following the debacle at Microsoft involving the Sidekick and possible data loss.
It's also another example of Google's growing pains with customer support. Google Checkout customers reported significant issues for over a month without any resolution, and angry e-mail administrators on Postini's message boards complained that Google support personnel were very difficult to reach during Tuesday's issues.
Google support technicians promised some Postini customers--who pay between $12 per user per year and $25 per user per year--that their e-mails were not lost, which is at least some good news for customers affected by the problems. But running a business without e-mail in the 21st century is a very difficult thing to do.
