Maybe they read the Yelp review that says Google's headquarters is infested with skunks and raccoons.
Just a few days after reporting that Google was about 80 percent likely to be acquiring business reviews site Yelp for a totally sweet $500 million, TechCrunch has backtracked. Late Sunday, TechCrunch reported that Yelp CEO Jeremy Stoppelman personally walked away from the deal and that company representatives informed Google over the weekend they aren't selling.
That's odd. People seemed to think it was generally a good deal. TechCrunch isn't exactly sure what went wrong but speculates that Yelp may have gotten a better offer for a potential acquisition or strategic partnership that caused it to bail.
What could also have something to do with it: Google does a lot of things very, very well, but one thing it's never nailed is community. (Knol most certainly didn't kill Wikipedia, Orkut was big in Brazil but then faded in the wake of Facebook's growth, and YouTube's commenters seem to come from a very special place somewhere between the sixth and seventh circles of hell.) That's evident from looking at what Yelpers had to say about the potential deal last week. Proudly opinionated and devoted to the Yelp brand, many Yelpers were concerned that a Google buyout would degrade the site's sense of community--something that could, effectively, kill it.
Perhaps Yelp's execs thought the same and figured that strategic partnerships might be a better route for now.
One of the hottest use cases for Twitter, as you well know, is businesses communicating with their customers or potential customers. Up to this point, Twitter really has not introduced any new features to support these business users, but as a part of an initiative to roll out more business-specific features, Twitter on Monday introduced "Contributors." Contributors allows business accounts to designate other Twitter users, usually employees or PR, to tweet on their behalf. Twitter is currently testing this with "a limited subset of folks."
The screenshot above is what this new feature will look like, according to Twitter's blog. Tweets will still appear as coming from the business' Twitter account but will have a byline that credits the author of the tweet. This will help to put some more personal faces behind the generally faceless business Twitter accounts.
As far as we can tell, however, this will not be required for Twitter business accounts, so if you run a business that wants to keep its tweeters anonymous, you can still do that. Twitter does note that this feature is "not ready for prime time" yet, so the functionality could change around a little, but expect it to stay generally the same.
It's worth mentioning that there are a couple of business and power user-oriented Twitter apps out there right now, specifically CoTweet and HootSuite. This added Contributor functionality will be incorporated into Twitter's API, so these third-party apps should be able to support it as well. This new feature should play nicely with CoTweet and HootSuite's current offerings.
Up to this point, Twitter business accounts have had the same functionality as personal accounts. While it's not clear whether personal accounts will get the new Contributor feature, the release of this and the other business-oriented features that Twitter currently has in development might be a sign that the release of Twitter business accounts is imminent.
In August, Biz Stone said that Twitter would be offering business or "pro" accounts by the end of the year. Paid accounts for businesses has long been a rumored business model for Twitter and it looks like we are on the verge of seeing that come to fruition. While Twitter is running out of days in 2009, it appears that it is making some progress toward the eventual release of full-blown business accounts. Whether Contributors will be included in the paid offering is unknown, although some users might resent Twitter for charging for it after offering it for free initially.
Google is turning its sights squarely on the local ad market, with plans to promote its local business listings in storefronts around the U.S.
Stickers bearing Google's logo and a QR code have been distributed to 100,000 of the most popular businesses in Google's Local Business Center database, and starting this week consumers will be able to use code-scanning applications on modern phones to look up the Google listing for that particular restaurant, store, or dry cleaner. The stickers will be prominently displayed in store windows of participating businesses, and represent a shot across the bow of companies like Yelp which offer similar branded services.
Google's Local Business Center allows pizza joints and dress boutiques to place listings on Google Maps with basic information such as hours and location and also get access to data about how Web searchers are hitting their profile, such as the ZIP code from which searches originate, said Michaela Prescott, head of geomarketing at Google. Over 1 million businesses in the U.S. have listed themselves with Google, she said.
Much has been made of Google's interest in courting the big-name advertisers of the corporate world, but the company is also very interested in the mom-and-pop stores of the world, which fit nicely into its strategy of delivering targeted advertising to specific niches. Later this week, Google plans to hold an event in San Francisco for small business owners in hopes of educating them about the services that are available on Google.
The company analyzed which local listings were generating the most activity, and declared those to be "Favorite Places on Google," and therefore eligible for the sticker promotion. Shoppers who happen by the store can scan the sticker to bring up the business' Place Page with listing information as well as reviews, photos, and links to sites with more information about the business.
Prescott said those links will include reviews hosted by Yelp, perhaps the most well-known local listing, and reviews on the Internet. Yelp also distributes window decals to local businesses that reassure visitors that "People love us on Yelp!" (whether that's true) in hopes to promoting the site as the place to look for local reviews. Updated 8:45 a.m. - A Google representative later clarified that while several review sites will be aggregated, Yelp is not one of them.
Google has taken the concept a step further, however, in the use of the QR codes to link to the Place Pages. Owners of smartphones with a camera (Google specifically said that iPhone, Android, and most BlackBerry owners would be supported, but others may work as well) and QR code scanning applications will be able to launch this information in their phone's browser.
So why is Google getting into the decal business? "I think it comes down to (the fact that) mobile is fundamentally different; it is about connecting the person to the physical place," Prescott said.
Obviously, lots of people search for local information on Google, but this program gives Google a way to capture eyeballs that aren't sitting in front of a desktop or laptop PC, promoting its mobile sites and therefore driving additional traffic to ad-supported sites. Expanding its local presence also allows Google to sell even-more targeted ads to other companies, since they know they'll be advertising to people in a position to take advantage of their services.
Google has been ramping up its local presence for quite some time, but seems to be experimenting with different strategies these days. It recently suspended a trial of a program called "Local Listing Ads," which was designed as a simple entry into Google that didn't require the business to manage a regular AdWords campaign.
And it also recently introduced a service that lets businesses put coupons in the Local Business Center that smartphone owners can redeem from the screen of their device, rather than having to clip them out of a newspaper circular.
Professional networking site LinkedIn's platform, previously a closed offering for select partners, has opened up to developers at large, according to an announcement Monday on the company blog.
Well, sort of. Building an embeddable widget on LinkedIn, unlike Facebook's, still requires a stringent application process. But LinkedIn's own code has now been opened up so that developers can integrate it into their own sites. It's launched a developer site for those interested in features that let site users access their LinkedIn profile and contacts externally. They still have to request a key to get into the platform's application program interface (API), which means that LinkedIn widgets likely will not be coming to office prank-calling Web sites any time soon, despite that they could make it much easier to robo-call your boss and ask if his refrigerator is running.
One of the first participants, for example, is desktop Twitter client TweetDeck, which says that it will soon allow users to plug in their LinkedIn contacts' status updates alongside Twitter, Facebook, and MySpace contacts.
LinkedIn has about 50 million users as of last count.
Corporate tools take note: You can tell Twitter exactly what you're doing, and it'll tell LinkedIn too.
Chalk one up for the cringe-worthy marketing term "personal branding": there is a new partnership between Twitter, hub for informing the world exactly what you're doing and thinking at all moments of the day, and LinkedIn, the business-networking tool on steroids. In an announcement Monday, the two companies explained that LinkedIn status messages can sync with Twitter.
"The business use case of Twitter is turning out to be very important, and more and more people are finding that the persona they create for themselves on the Web is part of their resume in many ways," Twitter co-founder Biz Stone said in a joint video with LinkedIn founder Reid Hoffman that was posted to the LinkedIn blog.
So, in short, LinkedIn's "status" feature now syncs with Twitter with an optional check box--a feature that the two companies say should be rolling out over the next few days. Likewise, can set your Twitter status as your LinkedIn status by using the hash tag #li or #in, so that you can rest assured that your tweet about "watching Gossip Girl and eating cold pizza" won't immediately show up to potential clients or employers trawling your LinkedIn profile. (Full disclosure: This was my Twitter status tonight. If you believe that it renders me professionally unsound, please feel free to let me know.)
All snark aside, this is probably a very good bet for LinkedIn, which continues to grow fast and make money but which hasn't yet really jumped into the latest social-networking trend of real-time, streaming information. Inking a partnership with Twitter is much easier than launching some other kind of initiative to get members to update their statuses more often. Tweets sent to LinkedIn, presumably, could also be grouped in with LinkedIn status messages to form some kind of business-intelligence live stream. The sort of information that people want to share specifically with colleagues and professional associates could be of interest to high-end advertisers or the market research community.
Twitter, meanwhile, is going to want to stay in the limelight of the business community as it considers a long-term business model--one of the microblogging service's potential moneymakers has been launching a "dashboard" of analytics for people and companies who use it primarily for professional purposes rather than, you know, filling the world in on which beer was just discovered in the back of the fridge.
Also for Twitter, this is yet another potential source of tweets as it attempts to become the world's foremost repository of real-time information. Earlier this year, MySpace announced an official way to sync Twitter and MySpace status, and in a matter of weeks its link-shortening service had become the second most popular on Twitter (trailing Twitter's preferred Bit.ly).
Facebook, meanwhile, appears to have been more reluctant: a Twitter app on its platform has pulled tweets into status messages for some time, and an unofficial app lets members tag selective tweets with the hashtag "#fb" to cross-post them to Facebook, but the only time that Facebook has put out a big, official announcement about syncing with Twitter was when it added an easy-sync feature for "fan pages," profiles for brands and marketers.
Not surprising. Twitter is a hot name in marketing these days, and in order for Facebook to establish fan pages as an ideal spot for brands to build a presence, an easy Twitter sync is a selling point. But in the long run, it's an advantage for Facebook, which once tried to buy Twitter and was snubbed, to keep its treasure trove of what-the-world-is-thinking somewhat to itself. After all, it can get away with it: with well over 300 million active users, Facebook is significantly bigger than Twitter, and could be diluting its own product by openly sourcing status messages out to Twitter. LinkedIn, better known for its networking features than any kind of status updating, isn't running that kind of risk.
Until then: "At SFO airport at bookstore. Deciding between @gladwell and @tferriss. Need real, serious insights. Thoughts? #li."
This morning, Fred Wilson introduces us to one of Union Square Ventures' portfolio companies that is coming out of stealth and launching publicly. Tracked.com is a sort of re-imagining of a business information service that provides personalized information on businesses and the people associated with them.
The start-up is positioned to be a competitor to Google and Yahoo Finance, which are largely ticker-based, as well as user-driven information sites like CrunchBase, Wikipedia, and, to some extent, LinkedIn.
Conceived by Mike Yavonditte, formerly of Quigo, Tracked.com, of course, provides extensive information on ticker-based companies, including company financials, much like Google and Yahoo Finance do, but it's not just a stock service. Its strong point is that it also tracks privately held companies, gathering any available information on them. For all of these companies, Tracked shows a wealth of information and news as well as the people associated with the company, complete with fleshed out profiles on them as well.
Tracked helps you keep an eye on the companies and people that you find important in the business world. It has a completely customizable "My Tracker" section that allows you to pick what companies and people to watch. For public companies, it has more robust functionality than Google or Yahoo Finance. It even calls out a lot of interesting data like executive compensation. For example, you can view a list of the executives with the highest compensation in 2006. For private companies, Tracked might be the most extensive, publicly available database in existence (aside from Wikipedia) and it's sure to grow even more.
One thing that is notably different about Tracked as compared to Wikipedia or CrunchBase is that users cannot edit current entries or add new ones. This ensures that the data on Tracked is accurate since the team can check all of the data that comes in. The downside to this is that it cannot possibly include as much information as a user-driven site.
Overall, Tracked.com is a strong, customizable alternative that will pull some users away from Google and Yahoo Finance. It is a convenient and highly addictive way to browse through information on public and private businesses as well as people. The information is so extensive and interesting that you should plan to burn a couple of hours the first time that you check the site out.
You may notice that Tracked.com is operating a little slow right now with the surge of traffic from its launch. Hopefully, as they work out the kinks, performance will improve.
Here are some additional screenshots to give you a better idea of the site's functionality, but you should really just check it out yourself. ... Read More
If you're running a business that has a presence in a virtual world, market research firm Gartner thinks you might want to make sure your employees' avatars aren't dressed like Lady Gaga at the VMAs.
"Companies with codes of conduct for other Web activities, such as blogging, should be able to extend those policies into virtual environments," a release Wednesday from Gartner announcing its new report "Avatars in the Enterprise: Six Guidelines to Enable Success" explained. "However, because 3-D environments add the visual dimension, they will need to make sure that their policies also cover dress codes."
That means your avatar might want to lose the sparkly pink torpedo bra, metallic leggings, and giant bat wings. When it's representing your company, that is.
The presence of businesses in virtual worlds like Second Life is nothing new--and has been much derided in recent years. But according to Gartner, it's still on the rise, particularly when it comes to training and virtual meetings. "Avatars are creeping into business environments and will have far reaching implications for enterprises, from policy to dress code, behavior, and computing platform requirements," the release explained. Gartner estimates that 70 percent of enterprises will be regulating the avatars of employees who use virtual worlds for business.
Two years ago, Gartner put out a study detailing the risks and pratfalls of doing business in virtual worlds, among them the difficulty of brand and reputation management. Now it's getting more specific: Gartner now says that employees ought to know how to operate their avatars properly, use the same degrees of discretion and professionalism that they do on social-networking sites, and even keep separate avatars for personal and professional use.
A majority of U.S. workplaces block access to social-networking sites like Facebook and Twitter, new survey results commissioned by consulting firm Robert Half Technology indicate. Fifty-four percent block social networks "completely," while another 19 percent only permit it "for business purposes."
Only 10 percent of companies surveyed permit social-network use on the job for any kind of personal use; 16 percent allow "limited" personal use, according to the results released Tuesday.
The study, conducted by an independent research firm, surveyed about 1,400 chief information officers at U.S. companies with 100 or more employees, which means that the results obviously don't encompass small businesses.
Regulating social-network use at work is a complicated matter. There are some nuances that numbers like these don't bring up: "limited" personal use of social networks sounds like it could mean anything from blocking the majority (but not entirety) of social sites to simply instituting a "don't trash your boss on Facebook" rule. Some companies, additionally, may have different standards set for different degrees of employees--the guy running the company Twitter account and the human resources department may have extra privileges, for example.
There also isn't a differentiation in the results regarding which percentage of "blocked completely" workplaces use filtering software to keep employees off banned sites and which ones have a rule by which employees are supposed to abide (but might not).
Internet controls and filters in the workplace are nothing new. But social networks pose an interesting case: their potential for professional as well as personal networking, not to mention the well-publicized use of Twitter for marketing and customer service. There's also the fact that they've become so ingrained in culture and communication that some companies choosing to block them can appear draconian rather than prudent.
But they're still great for procrastination and counterproductivity, so it's not surprising that most businesses put the clamp on them.
"Using social networking sites may divert employees' attention away from more pressing priorities, so it's understandable that some companies limit access," Robert Half Technology executive director Dave Willmer said in a release. "For some professions, however, these sites can be leveraged as effective business tools, which may be why about one in five companies allows their use for work-related purposes."
Along with the survey results, the company also offered a number of tips for social networking on the job: be aware of your employer's policies, don't complain about your co-workers or boss online, and keep tabs on your usage so that it's not too much of a time suck.
If you're running a small business, you're probably looking for tools that will make it easier for you to bill invoices, track payments, and collect your accounts receivable.
You can always use offline standbys like Peachtree or Intuit QuickBooks, but you might be happy to know that there are some nice online tools that perform basic functions. Let's take a look.
Get some cash flow
Blinksale Unlike some of the better services in this roundup, Blinksale doesn't provide a free option for those with small companies who don't need all the bells and whistles. That's unfortunate, but the service is still worth checking out.
Perhaps Blinksale's best feature is its design. The service makes moving around the different modules quick and easy. It creates an intuitive environment in which to work. And when you get to work, you should be happy with what you find. The site features invoice creation tools, invoice tracking, the ability to follow up with clients from within the app, and more. It's a full-featured product that should appeal to the small-business owner who wants to do a little more than send invoices.
Although there aren't any free options, Blinksale is one of the more affordable services in this roundup. Prices range from $6 per month up to $24 per month. There's just one catch: some services charge based on the number of clients, but Blinksale charges based on the number of invoices you send. Its cheapest plan allows you to send six invoices per month.
Blinksale lets you quickly edit your invoices.
(Credit: Blinksale)Chargify Chargify is a recurring billing system that should help you manage your invoices and collections without much trouble.
Chargify does things a little differently than many of the services in this roundup. Instead of simply allowing you to create invoices and track them until payment, Chargify lets you input all the products or services your company sells, then dynamically change prices as you offer free trial periods, promotions, or refunds. The service can also be integrated into a retail site, providing you with information on the number of sign-ups or cancellations your company is experienced.
Unlike so many of the services in this roundup, Chargify won't cost you any money, if you're not generating revenue. The service is even free up to your first 50 customers. Beyond that, you'll pay anywhere between $49 per month for 500 customers, up to $2,499 per month for an unlimited number of customers. One word of caution: Chargify is ideally suited for online businesses.
Chargify helps you chart your success.
(Credit: Chargify)Retailers have a love-hate relationship with social media, according to a study set to be released next week.
The E-tailing Group, which specializes in retail sector trends, surveyed 117 companies--from small to large--to assess how retailers and brands view the social Web.
The biggest concern among respondents is that consumers will "trash their products in front of a large audience," according to E-tailing Group. At the same time, companies very much want to partake in the social Web.
Ninety-three percent of companies surveyed said they are seeking greater customer engagement through social-media efforts. And 76 percent want to use social networks to "mobilize advocates through word of mouth."
"Brands are especially worried about negative comments hurting a brand, but they also know that they need to go social. That's why they're using Facebook and Twitter with some success," E-tailing Group spokeswoman Lauren Freedman said.
Of all social media, Facebook drew the most interest of respondents, followed by Twitter. Tying for third place were customer reviews and blogs. Viral videos took fifth.
Eighty-six percent of respondents already use Facebook Fan pages to deliver a social experience to their customers. Only 1 percent of those companies have no plans to deploy a Facebook Fan page.
Sixty-five percent of companies are using Twitter as a tool to market their brands. However, 9 percent said they don't plan to open a Twitter account or market their brand through it.
Fifty-five percent said they allow customer reviews on their sites and feature blogs. And 50 percent have used viral videos.
Company marketers aren't testing the social waters just for the fun of it, though.
"They don't want to do this unless it delivers the return on investment that their companies are expecting," Freedman said.
Still, it's not Facebook or Twitter--the two social tools retailers are using most often--that companies expect will help them increase sales. Instead, customer reviews take the top spot.
According to the study, about 85 percent of respondents believe customer reviews across the Web are a great way to increase sales. They reason that consumers listen to their peers. By comparison, just 33 percent of companies believe a Facebook Fan page can increase sales.
Looking ahead, the E-tailing Group sees social adoption continuing to grow in the marketplace. Twenty-five percent of respondents expect that companies will be "much more aggressive" in the social arena. And 50 percent said companies will be "more aggressive" in the next six months.
"Quick adoption of social networks is a guarantee over the next six months," Freedman said. "That's mainly due to movements to social brands by the competition."
In other words, no company wants to be left behind.
