Webware

During a recent talk with LogMeIn CEO Michael Simon, I learned about the company's new LogMeIn Central dashboard for IT managers, designed to help them keep tabs on thousands of computers at a time.

I also heard about the new version of virtual network service Hamachi, which makes it a competitor to standard (and expensive) virtual private-networking products in the enterprise.

We chuckled a bit about the version of LogMeIn that's embedded in the dashboard of some Ford F150 pickup trucks, so their owners can remotely control their office PCs. And I heard about a LogMeIn technology, just now reaching the market, that enables not just remote diagnostics of computers but also access to data on the hard drives of PCs that are turned completely off. Gulp.

That last technology, part of Intel's VPro system architecture, has just started to ship in a few new PCs. It's designed for corporate networks so that support personnel can get into a machine--to run a backup, for example--regardless of whether it's running Windows, has crashed into a blue screen, or has been shut down. As long as the PC is plugged into the wall and to an Ethernet connection, the computer, even though in an off state, will continue to draw a small amount of power (about 4 watts) while it monitors the network for control packets.

The technology is getting built into motherboards using the Q45 support chipset. Only a few corporate desktops use this technology, in particular HP's DC 7900 and Lenovo's ThinkCentre M58 lines.

Simon told me that the technology does not provide a wide-open backdoor. There are security protocols. The user has to agree to use the technology, and like all LogMeIn remote-control products, remote access isn't possible unless the computer's owner agrees to it. And in many ways, it is similar to current remote-access products that rely on "Wake-on-LAN" packets to power up a PC so it can then be controlled remotely. The difference here is of degree.

And I don't worry about this in the enterprise. If you're using a computer provided to you by your company, it is owned by your company, not you. If your employer want to get your data or mess with your work, it does not need a tool like this to do so. This technology just gives IT pros more capabilities, and it sounds like a very useful tool.

Even for home users, in most cases, this won't be a problem, mostly because VPro PCs aren't marketed to home users. But assuming that they were, the VPro protocols still specify that the user must consent to remote access each time someone wants to use it.

So let's say Dell sells me a computer, and it crashes. I am happy to have Dell customer support see what's going on during a phone call. It might save everyone the annoyance and expense of a repair visit or the need to ship the computer back to Dell for examination.

Michael Simon, LogMeIn's CEO

(Credit: Rafe Needleman/CNET)

What I am concerned about are VPro home computers for which remote control is preconfigured by a seller. A machine sold by an unscrupulous builder. A used computer sold via eBay or Craigslist by someone bent on identity theft. The opportunities for crime here are just too great to ignore.

And it's LogMeIn's exceptionally robust connection technology that makes it all the more so. Unlike Wake-on-LAN technologies and other remote-control products, LogMeIn is very good at connecting to a computer, no matter how far away it is on the Internet or how deep behind firewalls it is. It's robust--and secure in the hands of its users--but it's a scary tool, if the wrong people get into it.

Simon did say that perhaps this technology needs a protocol that specifies that whenever it's used, whether it's been configured for unattended access or not, it "drops a receipt on the desktop" so the computer's owner can see it when he or she turns the machine on.

That's a start. I'd recommend disabling this feature entirely. And to be fair, computers with this capability come with remote access turned off in the BIOS by default. But chances are that crimes over VPro, if any are committed, will be against people who simply don't know that this kind of access is possible.

Other LogMeIn representatives also took pains to remind me that this capability can be used to fight crime as well: a computer that had been stolen could be remotely wiped of data, for example, even if it's powered down. Also, there are no consumer desktops yet with this BIOS-level support for remote access.

I have been a big fan of LogMeIn's free remote-control product for years, and I have never heard of any security breaches due to a technical issue with the company's products. Furthermore, I congratulate Simon for landing this deal with Intel. Nice move. But I think that my relationship with this capable maker of remote-access and network utility services just got more complicated. I am going to try very hard to avoid VPro products, if they start to proliferate in the consumer market.

Alternatives include switching to AMD-powered computers or unplugging a VPro PC when not using it, which would be a ridiculous hassle. I know it seems crazy and paranoid, but if "off" doesn't really mean "off" anymore, we do have to be more careful.

After more than a month of waiting, Apple has finally brought its MobileMe iDisk application to iPod and iPhone users. Originally announced during Apple's Worldwide Developer's Conference in early July, the free iDisk app offers users of Apple's MobileMe service a way to access files they, or their MobileMe contacts have stored on Apple's servers.

Some of the nicer features include being able to view and send any native file types. This includes music, so if you've got a bunch of tracks stored on iDisk, you can stream them from the app. Movies work as well, although they have to be formatted to play on an iPod or iPhone.

Apple says that some files over 20MB won't load, although I successfully managed to get a 198MB MPEG4 movie file to stream in. Things that require downloading, however, such as documents and photos, are capped at 30MB--even when you're on a Wi-Fi connection. The application must first download those types of files to your device before you can even see what they are. This process is made faster by a cache you can adjust to allow for more local storage, all the way up to 200MB. Not included in that cache are audio and video files, which are simply streamed, meaning that you'll need to be on a solid connection for the entire listen or watch.

As nice as the local cache is, it's a long ways off from offering users the chance to manage files locally as some other iPhone storage apps have done. You cannot download anything back to your device from the app, save for photos, which can only be saved using the iPhone's screenshot feature--not the superior copy and paste. There are also no previews before or after you've downloaded something to view locally, which means you better have named your files properly.

I applaud Apple's efforts for giving users a first party way to access their files, it's just too bad it offers so much less than third parties have provided. Besides local file downloading, I would love to see omissions like copy and paste, and quick visual previews offered. It would also be fantastic to let users copy a file from the app into a mail message without having to use the built-in e-mailer, which wraps each file in MobileMe branding.

MobileMe iDisk for the iPhone weighs in at 2.2MB and requires users to have an active subscription to MobileMe, along with an iPod Touch or iPhone running OS 3.0.

The good:
• Lets you quickly access files you have stored on your iDisk in a native application.
• Streams in audio and video, letting you bypass file size restrictions.
• You can view files in portrait and landscape modes.
• Your log-in is saved between sessions, so you don't need to re-enter your user name and password.
•You can view files your friends have stored online if you know their MobileMe user names.

The bad:
• Certain files are capped at 30MB--even over Wi-Fi.
• There are no visual previews of what photos, videos, and docs contain.
• No way to save files for offline viewing. There's a local cache, but as soon as a newer file needs some space, old files are removed.
•Copy and paste doesn't work.

Remember MeetWays, that tool we covered that would let you find the exact mid-point between you and someone else? There's now a competing service that does the same thing on your iPhone.

MeetMe, from Basara ($1.99 Yelp, and can be filtered from a large directory of categories. In my go with the app, I used the directory to find restaurants, hotels, and bars. There are also more specific things like day spas, specialty coffee shops, religious organizations, and various health care institutions.

Along with using contacts from your address book you can also type in a starting/end point, or use the iPhone's GPS to figure out where you are. It also has a list of favorites which users can add and use for frequent addresses like home, work, and school.

This application works really well, although it can be a little on the slow side if you're not on a great connection. On 3G it pulled up results quite quickly, but attempting to change the meeting point to be closer to the other party took anywhere from 10 to 20 seconds to refresh the results. There was also the occasional crash, and lag in the destinations directory between when I pressed what I wanted, and when the results screen came up.

Faults aside, if you're a frequent Craigslister, or have a fetish for making geographically-important stops during a long road trip, this app can be invaluable. Its simplicity and capability to create "fuzzy" stop points during a journey in progress is really well done, and actually fun to use--even if you're not planning to go on the trip you're scouting out.

You can also go with the iPhone app from competitor MeetWays, which costs half the price of MeetMe, at $0.99. Unlike MeetMe, it lets you drop pins to mark locations you like, or that you want to start from. However it doesn't let you filter the types of places you want to stop, or see how they've been rated on Yelp, which can be pretty useful if you want to avoid having a bad meal or staying in a rat trap after a long drive.

LogMeIn, the company behind a recent Webware 100-selected remote-desktop application that lets users access files and data on different computers, plans to go public.

According to documents LogMeIn filed with the Securities and Exchange Commission on Friday, the company plans to offer 6.6 million shares. It hopes to price those shares between $14 and $16.

Assuming that LogMeIn completes its filings and is eventually listed on the Nasdaq stock market, it will be faced with enhanced scrutiny. Not only will it be confronted with more, costly regulations at the hands of the Sarbanes-Oxley Act of 2002, it will also have a slew of new stakeholders that will require the company to operate at a high level. It's a tall order.

Regardless, LogMeIn ostensibly believes that it's up to the challenge. So now the question is whether its finances can match its desire. Is LogMeIn financially sound, now performing better than it has in the past? Let's take a look.

Apple's Find My iPhone feature is helpful, but can be thwarted by tech-savvy thieves.

(Credit: CNET)

Over the weekend, Livejournal blogger HappyWaffle (real name Kevin), posted a great story about how he purportedly used Apple's MobileMe service to track down his iPhone, which was stolen while he was at a bar. By using a laptop with a Sprint EVDO wireless data card, he and his friends figured out where it was and managed to get it back from the person who had taken it. They even used Google Translate to alert the thief (in multiple languages) that they would call the police if the device was not returned.

As good as the story is, a lot of it relies on iPhone owners having certain settings flipped on, as well as the person who has the phone not knowing the right ones to turn off. For one, they can disable all of the MobileMe features by simply yanking the SIM card out or deleting the MobileMe account from the phone. They can also perform a software wipe right on the phone, which means your data gets erased, however that means you can no longer track where it is without carrier intervention.

This isn't the main thing to worry about though; it's that... Read more

Let me begin this by saying that I'm a stingy guy. In high school, I bought a hair clipper and adopted a buzz cut largely to save cash by not having to go to the barber. I will also stop dead in my tracks to pick up a penny.

So for me, spending $99 a year on Apple's MobileMe, a service that basically does Web e-mail, contact syncing, photo hosting, and file storage, was a hard sell--especially after its bad start. This week, however, Apple finally got me to take the plunge. Why? It's starting to add genuinely useful tools for Apple hardware owners, with the promise of more to come.

On Monday, the company demoed a new tool for MobileMe subscribers called "Find My iPhone" that lets you both find a lost (or stolen) iPhone, as well as remotely wipe its contents. You can also get it to ring and vibrate for two minutes straight, which can be a huge help if it's stuck between couch cushions or buried deep within a bag. Anyone who's been late to work, or had a near-heart attack from trying to find a lost phone can appreciate how this service alone may be worth a Benjamin.

Then there's the upcoming iDisk iPhone and iPod Touch application that lets you access files you've stored in your MobileMe online storage. This in itself is not groundbreaking, but if you're an iPhone or iPod Touch user who is already using MobileMe's online storage, it's a nice bonus. Apple is advertising this as a way to show off presentations and get at important business documents, but I'd argue that it's a great way to extend the limited storage on the iPhone by keeping some of your music and videos on MobileMe instead. If you've got a Wi-Fi connection, you can stream both.

But let's get back to the basics. Is the rest of the service worth the cash? Not in my mind--and a big, fat no if you're using it for the Web apps alone. Let's break it down:

(Credit: Apple)

For Web e-mail: No
On the iPhone and iPod Touch, you get messages as soon as they're sent. On the browser, however, it's missing a lot of features that competitors like Yahoo and Google have had for years. Both of those services are free, and between Gmail's labs, and Yahoo's just-introduced apps platform, MobileMe's Web mail feels rudimentary. It also drives me nuts that the service logs you out after 15 minutes of activity. This isn't my bank account, it's my e-mail. (Note: readers wrote in to let me know that you can avoid having this happen if you check off the "keep me logged in for two weeks" option when first signing on).

Futz is a simple reminder and bookmarking service that lets you send sites, images, and notes to your e-mail or mobile phone via your browser's address bar. Registered users simply drop futz.me/USERNAME in front of any URL, image, or text and it gets sent as an e-mail, an SMS message, or both.

Users get granular control over the handling of text and links versus images, so you can keep images from being sent to your mobile phone (something that requires your phone to support MMS). Along with grabbing images that are already on the Web, the service can host them for you. If you've got one on your computer, you can drop in a special file command that lets you upload it from your hard drive.

What's really nice about the service (and potentially dangerous to in-box health) is that you can bookmark links and images without having to log in. That also means anyone who knows your username can save links or send you messages.

Futz reminds me a bit of Kwiry, which lets you save Web searches via SMS to view later. It's also reminiscent of Read It Later, in that it encourages you to view links at a later date. In either case, it's lacking one thing that both of those services have: a way to view and manage past items you've sent to yourself. Instead, you have to handle this in your e-mail client, which is not ideal.

Futz turns a few characters in your browser's address bar into an e-mail with the link, or any text you enter.

(Credit: CNET)

Everybody chuckled when Tellme, a mobile voice company snapped up by Microsoft almost two years ago, released its smartphone voice search application for BlackBerry, instead of for Windows Mobile. Thanks to a new native application that will be released on Windows Mobile 6.5 phones this coming fall, the ribbing may entirely subside.

On Wednesday, Tellme announced the application's features and its shipping plan. Like rival voice services for smartphones, you click a hardware hotkey to initiate the program's digital ears, and from there you can begin a search, call a number, or dictate a text message. This last feature will be new to Tellme's Windows Mobile app.

(Credit: Tellme)

Tellme's application will offer more voice services than the straight voice search that Yahoo Mobile, Windows Live Mobile, and Google Mobile App are currently capable of, but after watching Tellme's demo here at CNET, it appears that it won't be as fully stocked as Vlingo when it's released. Vlingo--a free voice service for BlackBerry and iPhone, but not yet Windows Mobile--adds greater dictation powers, including launching native applications, updating your status on Facebook and Twitter, and reading back e-mail messages.

Another notable difference between the two is the fact that Tellme is integrated into Windows Mobile at the network level--which one would expect from an acquired company--and that at launch, it will only search using Microsoft Live Search. We understand the prerogative, but the app is much likelier to succeed in offering choice.

Like many contemporary mobile apps, Tellme for Windows Mobile will also use GPS or cell phone tower triangulation to localize searches, making a search for "weather" or "movie theaters" serve up businesses in your neighborhood. It's hard to say exactly how Tellme will stack up to its competitors, but when it comes out alongside Windows Mobile 6.5 we'll let you know.

Tellme for Windows Mobile phones will be available beginning Wednesday to manufacturers that want to load it onto Windows Mobile 6.5 phones. Come autumn, the general public will be able to find it (in English) on the phones, in the Windows Marketplace for Mobile, and directly from Tellme's mobile-optimized site.