Beyond Binary

Vitamin D, a start-up formed by three ex-Palm executives, is releasing a public beta of software that consumers can use to detect human motion in their security cameras and create rules on what to do when someone is spotted coming or going.

(Credit: Vitamin D)

The great thing about security cameras is the fact that they let you record things without needing to have a human being physically there.

The downside is that, in most cases, it takes a human being to figure out whether there is anything interesting there. Sure, there is motion-sensing technology, but such systems are often fooled by animals, cars, or even by a tree rustling in the wind.

Three former Palm executives think they have some software that could help shake things up. Their company, Vitamin D, is releasing a public beta on Monday of software that can detect and isolate human motion, potentially allowing the growing number of surveillance cameras out there to be a whole lot more useful.

The software, which works on either PCs or Macs, puts a yellow box around any human motion it detects and can be further refined to show only someone coming or going from a particular area--say entering or leaving through a particular door. The software is designed to work with any IP camera or even an inexpensive Web cam.

Getting in the surveillance game is admittedly a bit of a shift for early Palm employees Greg Shirai and Rob Haitani--two guys who have spent most of their careers creating consumer gadgets.

But, after years of listening to Palm and Handspring founder Jeff Hawkins talk about his brain research, Shirai and Haitani, along with Celeste Baranksi, another ex-Palm executive, thought they had a way to make a business out of it. "We were always fascinated by what Jeff was doing," Shirai said. Vitamin D's software is powered by artificial intelligence technology licensed from Hawkins' Numenta start-up.

Shirai and Haitani say they are starting with the security camera industry because that's the first application the technology can be used in. But over time, they hope to refine the technology such that it can have broader uses, such as powering object-based search within video streams.

Haitani gave a preview of the technology at this year's Demo conference. There's also a video of the technology in action on Vitamin D's Web site.

Using artificial intelligence makes the system remarkably adaptable, Haitani said, something that is not the case even with very high-end systems that use various rules to try to identify humans.

Vitamin D's software, for example, is able to pick out two people carrying a lawn mower, someone crawling, or even a person pushing a stroller--all shapes that don't look a lot like what an algorithm might think of as human.

"You can see how the shape-based rules quickly break down," Haitani said.

The technology isn't perfect. It isn't well suited to nighttime work, or anything where there isn't sufficient light. "We actually would not do well in poorly lit scenes," Shirai said.

Shirai and Haitani have been using the software at their homes and office to try it out. They haven't caught any thieves yet, though there was one scare, Shirai said.

He noticed a group of people struggling at the company's front door early one morning.

"I thought, oh my gosh, there are these people breaking into our office," Shirai said. In reality, he had found something far less sinister--what time his office's cleaning crew came each day.

Haitani said he also learned that his house is frequented by hummingbirds when he is not there. "Apparently my front lawn is this crossing path," he said.

For those who have security cameras, particularly consumers and small businesses, Vitamin D's software can offer significant time savings. Going through all the motions detected in hundreds of hours of video--even if one only spends 5 seconds on each clip--could require hours of work. By contrast, narrowing it down to just humans might cut that workload down to just minutes, as the two demonstrated last week, showing me examples from their collection of surveillance tapes.

The software will be free during the public beta, though the company hopes to start charging for a final version in the first half of next year.

Other potential customers could be law enforcement or even the intelligence community. Indeed, In-Q-Tel, the investment vehicle for the intelligence community, is among Vitamin D's early investors, along with HTC, the cell phone maker that Haitani and Shirai know well from their Palm days.

Bert and Ernie shared space on Google's home page on Friday with an ad for Motorola's Droid, the Verizon Wireless smartphone that went on sale on Friday.

(Credit: Screenshot by Ina Fried/CNET News)

As the newsroom's biggest Sesame Street fan, I'd be remiss if I didn't highlight the tribute Google paid to the PBS show this week, on the occasion of its 40th anniversary.

On Wednesday, Big Bird's feet and lower body graced the home page, while Thursday saw Cookie Monster nibbling on the Google logo. On Friday, Bert and Ernie served as the O's in Google.

But Bert and Ernie had to share the home page on Friday, as Google also used a front-page link to tout the new Motorola Droid smartphone that went on sale at Verizon Wireless stores.

Although such promotional pitches aren't the norm for its homepage, Google has used them in the past to tout the Chrome browser as well as the first Android phone, T-Mobile's G1.

Big Bird's feet served as the "L" in the Google logo on Wednesday, as the search giant kicked off its tribute to Sesame Street.

(Credit: Google)

As for the Sesame Street "doodles," Google Vice President Marissa Mayer noted that "many Googlers grew up on Sesame Street."

"We're delighted to have partnered with Sesame Street to create this special series of doodles, particularly since we share the same values of education, diversity, and accessibility," Mayer said in a blog posting.

Lest anyone doubt my devotion to the show, here's a video interview I did with Elmo Live, when that toy came out last year.

Aiming to reinforce its medical pedigree, Microsoft next week is launching a video show on developments in the health care technology arena.

Bill Crounse

(Credit: Microsoft)

The show's host, Bill Crounse, senior director of worldwide health at Microsoft, is a veteran of both broadcasting and medicine, having served as a broadcaster and practicing physician before joining Microsoft. In a chat on Friday, Crounse promised that the show itself won't be an ad for Microsoft's health care software, though the company is sponsoring the first few episodes with some short commercials.

"It's about demonstrating our investment and commitment to the industry and wanting to be seen, obviously, as a player and a thought leader," Crounse said.

The original concept was for a 10-minute show, though the first episode, set to be broken up into six chapters, debuting November 10, ended up lasting for 45 minutes.

Among the guests are Nobel Peace Prize winner Desmond Tutu, who talks about the role technology can play in expanding access to health care, along with Cornelia Ruland, a nurse in Norway who developed a video game for chronically ill young children that helps them better communicate their experience.

Crounse said the goal is to tell stories to which people can relate. Another segment in the first show focuses on a service called MyHalo, which Chris Otto launched after his own family's experience dealing with an elderly relative.

Otto created a wearable device that people can use to do some physiological monitoring and also detect if someone falls.

"It lets loved ones go online and see how grandma is doing," Crounse said. In the show, Otto demonstrates how the service works by taking a spill in the show's studio.

Crounse, who got his start in television by hosting a Tacoma, Wash.-area variety show when he was 17, said he is aiming for a new episode to be produced monthly, with a goal being to attract sponsors other than Microsoft. For him, it is a chance to mix a bit of his passion for TV in with his day job, which is helping coordinate Microsoft's companywide efforts in the health care field.

"We're investing as deeply in health and health care as anything else these days," Crounse said, noting that Microsoft has gone from having 20 people focused on health care to more than 1,000 people in the time he has been with the company. The company's main products include its HealthVault personal health record and its Amalga products, which health systems can use to coordinate their data.

When I wrote on Monday about the ins and outs of what counts as proper licensing of Windows 7, I was worried that it might turn into a flame war. But, instead, readers sent in a whole bunch of really good questions on the intricacies of licensing Windows 7 that went beyond the basics I had covered.

Things like dual-boot machines and systems with beta versions of the operating system raise all sorts of interesting licensing challenges.

Before we dive into the edge cases, though, here's a recap of the basics on Windows 7.

For those upgrading their PC, they can choose from Home Premium, Professional or Ultimate editions. There is also a family pack that includes three upgrade licenses for Windows 7 Home Premium.

Many people will have to do what is known as a custom or "clean" installation, which involves backing up one's data, installing Windows 7, then restoring the data and re-installing all applications.

All users of XP will have to go this route, as will those moving from a 32-bit version of Vista to a 64-bit version of Windows 7 (or vice versa), as well as those who are moving from a higher-end version of Windows Vista to a lower-end version of Windows 7.

Those moving from Windows Vista to the same version of Windows 7 (or to Ultimate) can do what is known as an "in-place" upgrade, which preserves files and applications.

Anyway, on to the tough cases. Here are some of the questions that readers sent me, as well as the answers I heard back from Microsoft.

Q: I installed the release candidate version of Windows 7 on a reformatted hard drive that previously had Windows Vista installed. Can I use the Windows 7 Home Premium Upgrade version to install a licensed copy?
A: Yes. You can do a custom installation ("clean install") to Windows 7 using the upgrade. The Windows 7 installer will detect you have the RC installed, enabling you to do this.

Q: Try as I might, I haven't been able to find any reliable information on whether I can upgrade from Vista Home Premium Edition (that came with my HP Laptop) straight to Windows 7 Professional/Ultimate, or whether it is only possible to upgrade from "Vista Home Premium" to "Windows 7 Home Premium."
A: You can do an in-place upgrade from Home Premium to Ultimate, provided you aren't switching from 32-bit to 64-bit or vice versa. Going from Home Premium to professional, however, requires a custom installation. (For a chart of which versions can be done via in-place upgrades, check out this Microsoft Web page.)

Q: I have Vista Basic on two computers and XP on the other one. So all I would have to do is use a Windows 7 upgrade disc on all three computers? Does one disc do one computer or will it do all three? I live in Canada, not the U.S.
A: In both the U.S. and Canada, your best bet is probably the Windows 7 family pack, which offers a license to upgrade up to three PCs.

Q: Can you use an upgrade disk to run XP (or Vista) in dual-boot (meaning that one partition or hard drive has the older operating system and the other partition or drive has Windows 7?
A: Microsoft treats a dual-boot machine as if it were two PCs, so you can only use the upgrade if you are installing over an existing Windows partition. So, unless you have two licenses already on that system, you will need a full copy of Windows 7.

Q: What about upgrading a Mac?
A: In order to qualify to use the upgrade version, Mac owners need to be running a previously licensed full copy of Windows (not just a beta version). That applies whether one they are using Windows in Boot Camp or using a virtualization product like Parallels or VMWare's Fusion.

T-Mobile said on Wednesday that a software glitch was to blame for a massive outage on Tuesday that left many customers unable to send or receive calls or text messages.

"After investigating the cause, we have determined that a back-end system software error had generated abnormal congestion on the network," T-Mobile said in a statement. "T-Mobile has since implemented additional measures to help prevent this from happening in the future."

The wireless service provider did not say which software caused the issue.

"We again apologize to those customers who were affected and may have been inconvenienced," T-Mobile said. I've also asked the carrier what, if any, compensation it plans to give those who were without service.

The service disruption began on Tuesday afternoon and lasted, for some, until late into the evening Pacific Time.

T-Mobile has stated that the outage affected about 5 percent of its users.

T-Mobile customers are still seething after a major outage on Tuesday that left many people across the country unable to text and call their friends and business associates.

The outage, which started Tuesday afternoon and lasted through the evening before being resolved, affected a wide swath of users, though T-Mobile said that only 5 percent of customers were affected. T-Mobile has yet to say what caused the problems.

"Our sole focus during the service disruption on Tuesday was to quickly restore normal service to affected customers," T-Mobile said in a statement on Wednesday. "We are now working to determine the root cause and facts surrounding the interruption."

After CNET News reported on the outage and asked readers to share their experience, dozens of e-mails poured in.

From a husband unable to connect with his pregnant wife, to small-business owners unable to reach clients, to people getting grief for seemingly ignoring text messages from their significant others, people wrote in with their grievances.

Electrician Casey French, of Flower Mound, Texas, said that the outage is a major issue for his business, given that he can't afford to sit in an office with a landline phone.

"This is a catastrophic blow to businesses like mine, losing a day or more of production means losing not only money, but potential new customers, which in this economy are extremely hard to come by already," French said.

T-Mobile, which confirmed the outage Tuesday afternoon, released an updated statement around 5 p.m. PST, saying that "some T-Mobile customers may be experiencing intermittent service disruptions impacting voice and some data services."

However, plenty of folks e-mailed me to say they were having more than intermittent problems.

Around 6:15 p.m., the company said it was making "good progress restoring voice and messaging service to affected customers." The company added that, "at this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions."

From that point, though, another 50 people e-mailed me to say they were still having problems with their service--many saying that they had multiple phones that weren't working as well as friends who were also having problems of one variety or another.

Some questioned T-Mobile's 5 percent estimate, saying that nearly everyone they knew with T-Mobile was experiencing some sort of outage. (As of the second quarter, T-Mobile had 33.5 million subscribers, meaning that even if 5 percent of users were affected, that would still be more than 1.5 million people.)

John Bystrom, of Elk Grove Village, Ill., said he also doubted the 5 percent figure, given the number of people who packed a local store he stopped in to inquire about the outage. Bystrom said he had just switched from AT&T to T-Mobile to get the BlackBerry 8900, but now hopes to switch back to AT&T.

"Hopefully I can get out without being charged the fee since T-Mobile in my opinion has broken the contract first by not delivering a stable system," Bystrom said.

At 10:30 p.m., T-Mobile e-mailed another statement, to say that things had been resolved.

"T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday," the company said. "About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored... We sincerely apologize for the inconvenience that this has caused our customers."

Some took issue with the way T-Mobile handled the outage.

"My frustration with T-Mobile is not that they had an outage, but the way they buried their head in the sand," said Carlos Ovalle, an architect in Long Beach, Calif. "They have just about everyone's email and could have notified us of the issue. Had that been the case I could have immediately notified customers that rely on being able to reach me at a moment's notice."

Clarence Barnes, a TV and radio host in Los Angeles, said he also objected to how T-Mobile managed the issue. "The problem for me was that if you called my phone, it would say 'The number you dialed is no longer in service'," said Barnes who is looking for full-time work after the radio station where he worked switched formats. "If you get that message it generally means that the person no longer has that number or simply didn't pay the bill--either answer doesn't make me look that responsible."

Tuesday's outage is the latest blow for T-Mobile, which is still working through a month-long ordeal for its Sidekick service, in which some customers have lost their address books and many more are still waiting to get back other data, such as calendars, to-do lists, and photos.

Of course, T-Mobile customers are not the only ones with cell phone issues. AT&T customers regularly complain about service problems with their iPhones. An outage last year interrupted service for BlackBerry customers on various networks across North America. Earlier this year a cut fiber line left many AT&T customers in Silicon Valley without service.

On Wednesday, T-Mobile customers by and large had their service back, but many were still looking for answers. Bystrom said that several hours after calling customer care he got a call back offering a $5 credit. "When I protested that it was unacceptable (I) was pretty much told take it or leave it," Bystrom said.

Microsoft said on Wednesday that it is notifying approximately 800 workers that their jobs are being eliminated as the software giant completes the layoffs it announced earlier this year.

In January, Microsoft said it would cut approximately 5,000 positions before the end of the next fiscal year, which ends in June. With the latest cuts, Microsoft said it has essentially completed those layoffs. Microsoft CEO Steve Ballmer said in May that it was mostly, but not entirely, done with the job eliminations.

Actually, though, the latest cuts will push Microsoft past that 5,000 number. Once these cuts are made, it will have eliminated approximately 5,800 jobs since January, said Microsoft spokesman Lou Gellos.

Wednesday's job cuts were spread across multiple businesses and around the globe, Gellos said. Microsoft didn't announce any specific products that are getting the axe as a a result of Wednesday's cuts, although it has cut a variety of products in recent months, including Microsoft Money, Windows Live OneCare and, just this past week, its small business accounting product line.

There could also be additional cuts, even as Microsoft does some hiring in key areas. Although January's layoffs were the company's first across-the-board cuts, it regularly reviews its businesses and makes adjustments as necessary, Gellos said.

"We'll manage our businesses closely and do the things that we need to do," Gellos said.

Update 12:05 p.m. PT: As noted by TechCrunch and others, among those let go on Wednesday was Don Dodge--one of Microsoft's key voices in Silicon Valley and a director on the company's emerging business team. Dodge wrote about the turn of events on his personal blog Wednesday.

Aiming to stay relevant, Microsoft is introducing a new look for its MSN.com home page.

Although MSN gets far less attention than the company's Bing or Windows Live efforts, the home page remains an important economic engine for Microsoft's online business, as well as a significant source of search traffic for Bing.

Along with redesigning the MSN home page, Microsoft also gave the site's butterfly logo a new look.

(Credit: Microsoft)

"We believe it's an important asset for Microsoft," said MSN general manager Bob Visse.

The site is still the top portal in about 25 of the 46 markets, with about 600 million unique users globally and 100 million in the U.S, where it trails Yahoo in popularity.

The redesign, which has been in the works for months, bears quite a bit of resemblance to the one that Microsoft had been testing in France.

Microsoft late Tuesday began rolling out the new MSN home page (click for preview), which it says will become widely available in the U.S. early in 2010.

With its new look, the home page has about half as many links as the previous incarnation, focusing instead on a few categories, such as video, news, shopping, and search.

The old site had dozens of text links at the top and bottom of the page for everything from horoscopes to white pages to a free trial of MSN's dial-up Internet service.

"It doesn't take a rocket scientist to see this is a very cluttered and busy site," Visse said of the existing page.

Images: MSN through the years

View the full gallery

The company has, in the past, tried to make changes that its users saw as too radical, such as a 2007 overhaul of Hotmail that the company was forced to significantly scale back. Visse said he isn't as worried about that, given that users were already complaining that the site was both dated and overstuffed with links.

"We were, frankly, at a point where customers are complaining about the clutter," he said.

Microsoft is also trying to tap into the popularity of social networks, adding a column on the right-hand side that lets users peek at their Windows Live, Twitter, and Facebook feeds, and even update their status or post a tweet. As before, users can also see a preview of their Hotmail in-box.

But it will take its time in jumping on the Web apps bandwagon, with plans to offer several Silverlight-based apps on the right-hand side of the redesigned page at a later date. In the past, MSN users have not customized their pages to a large degree, and so Microsoft is going to take a wait-and-see approach before it decides whether it will roll out more apps than the Windows Live, Twitter, and Facebook apps available at launch.

By contrast, Yahoo, perhaps MSN's largest competitor, has bet the farm on the popularity of Web apps on the home page, redesigning the entire Yahoo experience with that in mind. It's still early, but since the redesign went live Yahoo has seen a 20 percent increase in the amount of time spent on the home page, it said last week.

The company has decided to scrap altogether a more radical overhaul that it tested in Brazil. That site, geared towards Brazil's highly social online population, allowed people to share videos by dragging the video screen onto a contact in one's social network.

"It was too radical, even for that audience," Visse said. "It's not going to ship for a final release."

MSN was among the Microsoft units hit by companywide layoffs earlier this year, but things have stabilized, Visse said.

"I wouldn't say we are growing headcount, but we aren't reducing," he said.

The 2009 redesign of MSN features a new logo and new look with fewer links and more videos and images.

(Credit: Microsoft)

Correction, 6:35 a.m. PDT: This story initially gave an incorrect launch date for the new MSN home page.

A massive outage left many T-Mobile USA customers across the country unable to make calls or get data on their cellular phones on Tuesday.

In a statement, T-Mobile said it is working to get its service back up and running.

"T-Mobile customers may be experiencing service disruptions impacting voice and data," the company said in a statement. "Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide updates as more information is available."

The move comes as the carrier is still working to restore data to T-Mobile Sidekick users, many of whom have been without some or all of their information for an entire month.

In a statement on Friday, T-Mobile said many of its Sidekick customers have been able to restore at least their contacts, although it acknowledged not everyone got their address books back.

"There was a very small group of customers for whom we were unable to recover any contacts," the carrier said. It is still working to bring back other data, including calendars, to-do lists, notes, pictures and other data. "We will share more details around this restoration process very soon," it said.

Microsoft, whose Danger service powers the Sidekick, initially thought all data might be lost, but later said it expected to be able to restore most, if not all user data.

Update 5:04 p.m. PT: In a slightly updated statement, T-Mobile said "Some T-Mobile customers may be experiencing intermittent service disruptions impacting voice and some data services."

Reports from users seem to vary. In San Francisco, I was unable to make or receive calls or get e-mail. Meanwhile, a few users in Boston and Washington, D.C. told me that their T-Mobile phones appeared to be working.

If other people want to drop me a note of where they are and what's working or not, I'll get a better sense of things.

5:20 p.m. PT: T-Mobile subscribers in eastern Tennessee, Honolulu, Long Island, N.Y. all e-mailed me to say they, too, were experiencing outages.

Gretchen Wuersching, an accountant who lives in Mount Vernon, N.Y. and works in Manhattan said she has been without service in New York City and Westchester County. Wuersching said she first noticed her service out in Manhattan and was still out in both Westchester County and later when she drove to the Bronx.

Meanwhile, a T-Mobile subscriber in Orange County, Calif. said service was intermittent, while another customer in Denver said her BlackBerry could make calls and handle e-mail, as could friends on T-Mobile's network there, but that text messages were not working.

Several people in the Salt Lake City area said they were having problems, while another in Utah said that calls and text messages were not working, but that Web and e-mail access was continuing.

All in all, it sounds like a very mixed bag for T-Mobile subscribers. Thanks to everyone who wrote in and I'll let you know when I hear more from T-Mobile.

Update 6:24 p.m. PT: T-Mobile issued an updated statement saying it now believes only 5 percent of customers are experiencing outages.

"We're making good progress restoring voice and messaging service to affected customers," a T-mobile representative said. "At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers."

The e-mails are literally flooding into my in-box from around the country and far more people are telling me they are experiencing outages of one variety or another than say they have full service. But perhaps that's the nature of who e-mails.

Among the dozens of e-mails of problems I have gotten was this message from Karen Jacobson, an analyst and programmer in North Carolina. "My daughter called me from Chicago to say that her text messaging doesn't work and asked me to call T-Mobile," Jacobson said. "I called them and was told that the network was busy. I then tried texting ... and was unable to text from down here. My friend Crystal called from Florida, on her landline, to tell me that her T-Mobile has not been able to make or accept phone calls for at least an hour (and now her boyfriend is angry cause he thinks she ignored him!)."

For my part, I have data access on my Blackberry Curve, but no ability to make calls. E-mail service, which was out for a time, seems to be back.

Update 10:50 p.m. PT: T-Mobile issued an updated statement saying it has restored voice and text/picture messaging services to customers who experienced outages and apologizing for the inconvenience.