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Read all 'recertified' posts in The Cheapskate
January 17, 2008 8:23 AM PST

Refurbished gear: Good or bad?

by Rick Broida
  • 22 comments
(Credit: Apple)

From time to time I'll post deals on refurbished/recertified items, which are sold at a discount because they didn't meet a manufacturer's quality standards or were returned (for one reason or another) and can't be sold as new. What do you think of these deals? Have you had good luck buying refurb gear, or did you end up regretting it? I'd love to hear your stories--and so would your fellow Cheapskate readers.

I'll kick things off with one of my own. Last year, Mrs. Cheapskate needed an LCD TV with a built-in DVD player. I found a great deal on a 20-inch refurbished model. When it arrived, however, we discovered that the stand had broken clean off the base of the TV as a result of shockingly poor packaging. To the vendor's credit, they picked up the busted set and shipped a replacement with a minimum of fuss.

The replacement's packaging was equally atrocious (seriously, the TV was wrapped in a single layer of bubble wrap inside the box, nothing more), but it appeared to be intact. Most importantly, it worked.

In fact, it worked for 15 days, at which point the built-in DVD player refused to play any more DVDs (leaving my poor wife scrambling during a business presentation). And, naturally, the vendor's return policy for refurbished items expired after--you guessed it--14 days. I thought they'd cut me a break, but no, they sent me to the manufacturer for repairs (bad vendor, bad!).

Yeah, I made a few mistakes along the way (the big one: buying a TV with a built-in DVD player. Those things always break), but it's the only bad experience I've had with refurb gear. How about you? Hit the comments page and share your own tales of woe (or satisfaction).

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About The Cheapskate

The best things in tech are cheap. "The Cheapskate" scours the Web for great deals on PCs, phones, gadgets, and all the other tech stuff that makes life worth living. Send your own cheapskate tips to thecheapskate@gmail.com. Rick is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. Deals found on The Cheapskate are subject to availability, expiration, and other terms determined by sellers.

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