For the fourth consecutive year, J.D. Power and Associates has ranked Apple highest in customer satisfaction among smartphone manufacturers.
Apple scored 800 out of a possible 1,000 points, according to the J.D. Power study that asked over 6,800 smartphone owners to rank their experiences between January and June 2010. The study, released today, showed that Apple scored particularly well in ease of operation, operating system, features, and physical design.
Motorola, at 791 points, and HTC, at 781 points, grabbed the second and third spots, respectively.
The factors key to overall satisfaction among smartphone users were, in … Read more