Apple apparently has a game plan for dealing with iPhone 4 reception complaints--and it expressly prohibits giving customers free bumpers.
According to a purported list of procedures reportedly leaked to Boy Genius Report, AppleCare representatives are being instructed on how to coach users about the proper way to handle the latest-generation smartphone:
1. Keep all of the positioning statements in the BN handy - your tone when delivering this information is important.
a. The iPhone 4's wireless performance is the best we have ever shipped. Our testing shows that iPhone 4's overall antenna performance is better than iPhone … Read more
Apple's iMovie app, which costs $4.99, is officially available only to iPhone 4 owners. But hackers tipped off tech blog Redmond Pie that they were able to get the app running on the iPhone 3GS. The process, according to tipster David Romhan Torres, starts with users jailbreaking an iPhone 3GS running iOS 4. From there, they need to modify a few items in the app's files to get it … Read more
Luxury ultrathin laptops from Apple and Dell were once ultra-hip. Now they quietly age at Apple and Dell online stores.
Both the aluminum-clad Apple MacBook Air and Dell Adamo were introduced with the kind of fanfare rarely seen for laptops. Apple CEO Steve Jobs introduced the MacBook Air at Macworld in January 2008 as the piece de resistance of the conference. (See video below.) And, in a rare cameo appearance, Intel Chief Executive Paul Otellini took the stage with Jobs to underscore the significance of the Air.
That's ancient history now. Apple hasn't upgraded the MacBook Air in tech eons (that's more than a year in actual time) and Dell's Adamo teeters on the edge of existence on the company's Web site: the original Adamo is now down to one $999 model. (Note: it's no longer offered in "pearl" and the high-end 2.1GHz model is not available.) The Adamo XPS has become little more than a curiosity piece on the floor of select Best Buy stores (I saw one at Best Buy in Silicon Valley recently with a buyer-proof price of over $1,900) as it staves off rumors of its demise.
Hoping to stem the tide of dropped calls and slow downloads for its mobile customers, AT&T said Monday that it has completed a project to upgrade and improve its 3G service in New York City.
AT&T's upgrade has devoted more space on its airwaves to the company's 3G coverage, specifically in Manhattan, the Bronx, Brooklyn, and Queens. As a result of the upgrade, the company said it expects customers in these areas to see better 3G wireless voice and data performance, especially during peak hours. AT&T added that it's already witnessed … Read more
As we continue to test the iPhone 4, we're doing our best to track the handset's signal strength, particularly in light of the ongoing issues with the antenna. Though we've also noticed that we occasionally lose bars when we hold the iPhone 4 on its lower left side, the number of bars isn't the most accurate indicator of a cell phone's reception. For more details, we turned to the iPhone's Field Test indicator, but that option doesn't seem to be available on the iPhone 4.
While Apple cruises to new sales records with its latest iPhone family member, some users are finding the iPhone 4 to be more like the drunk uncle than the cool aunt, citing, among other glitches, proximity sensor issues when attempting to make calls.
How deep is the issue? On the Apple support discussion forums, it's 20 pages deep. And counting. Details of the issue vary throughout the forum posts, but essentially, the proximity sensor (the one that shuts down the screen functionality when your iPhone is close to your face or in your pocket) seems to be malfunctioning.
Are you still having trouble trying to upgrade your iPhone or iPod Touch to Apple's new iOS 4? If so, here's a workaround that could help.
After Apple released iOS 4 on June 21, a small but significant number of folks anxious to upgrade started reporting various issues from long download times to error messages to backups that never seemed to finish. In my corner, I tried several times to update my iPod Touch 2G by following the standard steps, but without any success.
Each time I triggered the update, the software would start to back up my … Read more
A brand spanking new iPhone 4 costs British customers the equivalent of just $149 (99 British pounds) including sales tax when signing up to a $45 (30 pounds) per-month, 24-month contract. That's a total expenditure of $1,233 (819 pounds) in total, with 1GB of data per month thrown in for good measure.
These decidedly affordable tariffs aren't exactly news to Apple-loving Brits. Although for many years the iPhone was exclusively available to customers who signed up with U.K.-based carrier O2, the floodgates are now open, with British consumers currently being offered a choice between six different carriers--O2, Orange, Vodafone, 3, T-Mobile, and even Tesco Mobile (Tesco is a British supermarket chain--think Wal-Mart but with more tea and crumpets).
With choice for consumers comes market competition. British customers have a choice of 12, 18, and 24-month contracts, along with pay-as-you-go plans. And they're priced competitively too.
If you fancy whipping out your calculator and working out exactly how the U.K. compares with the U.S. when it comes to iPhone 4 prices, you can see how the best iPhone 4 deals stack up at this link.
If you really want to get inside the mind of the British Apple fanatic, below is a video diary of the midnight queue for the iPhone 4 launch at Apple's U.K. flagship store on Regent Street in central London. Not only can you witness one brave reporter's swift descent into madness, it all happens to the sing-song tune of the quaint British accent. You guys like our accents, right? Right?!… Read more
The parts used to construct the iPhone 4 cost about $187.51, according to a teardown analysis conducted by research firm iSuppli.
iSuppli dissected a 16GB iPhone 4, which went on sale Thursday, and estimated the cost of each component based on the manufacturer and volume. iSuppli's analysis is only an estimate because Apple is able to negotiate costs with each manufacturer. It also does not include how much Apple spent on shipping and labor to build the phone, or advertising, software development, and patent licensing.
"Over the years, the iPhone has generally tended to hover in the $… Read more
iPhone 4 users who have run into reception issues by holding their devices "the wrong way" could see a more feasible solution from Apple very soon.
An iOS 4.0.1 software fix is in the works and may arrive as early as Monday, according to AppleInsider. Users of Apple's tech support forums reported seeing comments from Apple reps confirming that an iOS 4.0.1 update fix would ship early this week, though those comments and related discussions have since been removed.
Around the time the iPhone 4 was first released last week, users started flooding the Internet with complaints that holding the phone a certain way weakened or even cut off its reception, causing calls to drop. People quickly discovered that gripping the iPhone in their left hands interfered with the antenna band that runs around the unit, thereby strangling the signal.… Read more
Wearables are largely aimed at the person who just wants to maintain a good weight, sleep enough, and maybe get in a little cardio. CNET's Brian Cooley tells you why 2014 could be the breakout year for wearable tech.