Apple

What my disabled iPod Touch says about the state of Apple's customer service

First, a bit of history:

Back in August of last year, I wrote an article titled, "Why I regret buying an iMac." The hard drive in my $2,000 iMac had died after 22 months and when I went into an Apple store to see if Apple would help me out, particularly after the company had already recalled the drives in 2011 iMacs (I had a 2010 model), I was told by the geniuses in the Apple Store that since I hadn't bought Apple Care there was nothing they could do for me except replace the drive … Read more

iTunes 11.0.3 update beefs up MiniPlayer's album art

A new update to iTunes on Thursday adds two new features to Apple's MiniPlayer and improves performance for users with large libraries.

Version 11.0.3, which went out as a free update on Mac and PC, has a new feature that lets you tweak the MiniPlayer to show album art with the player controls hidden. When you mouse over the player, the controls fade back into view. It also brings back the MiniPlayer progress bar, one of a handful of features Apple took out in the jump to iTunes 11.

Other changes include now showing album art in … Read more

Apple looks to move SF store a few blocks away

If Apple can obtain the go-ahead from the city, its San Francisco store on Stockton and Ellis streets will be moving -- but not too far.

According to SFGate, Apple recently applied to move its current store to Union Square in a new silver box-shaped building. The current store opened nine years ago, but Apple has outgrown it, the company claims. By building a new store in Union Square, it believes that it can increase the number of people employed at the store by 50. Apple currently employs 350 people at the retail location.

Apple has so far not presented … Read more

Apple sees way to use multiple iPhones as camera flashes

A single iPhone may not provide enough light to shoot a dark scene. But a handful of them remotely controlled might just do the trick. At least, that's the idea behind a patent filed by Apple.

Published today by the U.S. Patent and Trademark Office, a patent application dubbed simply "Illumination system" describes a method whereby multiple iPhones or other mobile devices team up to act as camera flashes. The primary device could be a camera or a smartphone. The secondary devices could be smartphones, tablets, or other gadgets with their own built-in flash or a … Read more

Apple reveals details of 50 billionth App Store download

The Apple App Store odometer was spinning furiously en route to the 50 billionth app download.

Apple on Thursday morning formally announced the passing of the milestone and named the winner of the race to reach 50 billion. That honor went to Brandon Ashmore of Mentor, Ohio, who downloaded Say the Same Thing by Space Inch. Along with bragging rights, Ashmore receives a $10,000 App Store gift card.

The threshold was reached Wednesday just before 2 p.m. PT when the counter on Apple's Web site turned over the 50 billion mark. A tweet from Apple's App … Read more

Apple target of Senate probe into offshore tax practices

Apple will reportedly be the subject of a Senate hearing next week into U.S. companies' offshore tax practices.

Apple CEO Tim Cook is expected to testify Tuesday before the Senate Permanent Subcommittee on Investigation, according to Politico, which first reported on Apple's involvement at the hearing. The committee has been examining the various tax-avoidance strategies used by companies, including Microsoft and Hewlett-Packard, and how that affects U.S. interests.

Apple recently announced a $17 billion bond plan as part of its shareholder capital returns plan that will save it $9.2 billion in taxes it would have had … Read more

Apple's App Store downloads hit 50 billion

Apple's App Store on Wednesday passed another major benchmark, topping 50 billion app downloads.

That's according to the countdown timer on Apple's Web site and in iTunes. Apple also confirmed the benchmark on Twitter:

We just hit 50 billion app downloads. Thank you. It couldn't have happened without you. #50BillionApps tw.appstore.com/hgE

— App Store(@AppStore) May 15, 2013

The person who downloaded the 50 billionth app will get a $10,000 App Store gift card from Apple, and the 50 people who downloaded apps right after that each will receive a $500 gift card. … Read more

DOJ: Apple colluded with publishers to raise e-book prices

Apple violated antitrust laws by colluding with book publishers to raise the price of e-books in an effort "to strip retailers of pricing authority," federal prosecutors said in a court filing released Tuesday, according to Bloomberg.

In an antitrust lawsuit filed by the U.S. Department of Justice in April 2012, the government accused Apple and five book publishers of conspiring to illegally fix e-book prices to boost profits and force e-book rival Amazon to abandon its discount pricing. All five of the publishers involved -- Hachette Book Group, HarperCollins Publishers, Simon & Schuster (owned by CBS, which … Read more

Apple envy? Microsoft exec cites MacBook Air design

At least one Microsoft executive believes that Apple designs are good enough to cite as a yardstick.

After revealing that Windows Blue would officially be called 8.1 at the JP Morgan Technology, Media, and Telecom Conference on Tuesday, Microsoft Chief Marketing Officer Tami Reller moved on to the topic of tablets, convertibles, and detachables.

"The HP envy x2 is a classic example of a beautiful detachable. When the tablet and base are together it looks like a MacBook Air competitor," she said.

How good is the Envy x2's design? "This 11-inch ultraportable laptop is cute, … Read more