As per usual, at the most inopportune time when I was already running late, I decided to sync my iPhone as I was getting ready to leave home today. Like clockwork, iTunes asks me if I'd like to update to Firmware 2.1. Would I? Unlike last time, I actually downloaded the update and took off to make my a Saturday class.
During a break, my fellow iPhone-laden class attendees got out their iPhones to check email, text messages and voicemail and the discussion turned to Firmware 2.1.
"Did you get it?" one fellow classmate asked eagerly.
Some of us had, and others, like me, had not. The only visual difference the few of us noted was that the iPod's song listings now listed the artists as well as the song title. But it was funny that we were talking about a firmware update like schoolgirls gossiping as the discussion quickly shifted to cool iPhone applications. Seismographs to levels to games....
On the way home, however, I ran into two of my friends who work at an Apple Store here in the Bay Area. One is a general floor rep and the other a Genius Bar rep. Both were touting the update as getting a new iPhone (essentially making the life of the Genius Bar rep a whole lot easier, me mused).
From what I've gathered from everyone I talked to today about the update (the whole point of non-geeky types talking about a firmware update is not lost on me) is the following: Somehow, Apple has increased 3G performance AND improved battery life in one fell swoop. Perhaps, some theorized, Firmware 2.1 has addressed 3G network access issues that drains battery life. Whether this involves AT&T slackening 3G access standards or if the change is on Apple's end doesn't really matter to me. The details behind the conclusion aren't critical to a lay user like me and my classmates. We saw a Firmware 2.0 iPhone placed next to a 2.1 and noting that 3G reception on the 2.0 was 2 bars while the 2.1 iPhone had 5 bars. Really? More bars everywhere for everyone AT&T?
Can't wait to see if this Firmware update finally makes good on AT&T's slogan of 'fewer calls dropped,' which has, thus far, rung hollow with the iPhone 3G.
In a crazy world, Apple would announce a "we-are-so-sorry" iPhone swap today: All first generation iPhone owners and all new iPhone 3G owners would be given a new free iPhone Plutonium, which, of course, has endless battery life. Perhaps this massive reset could be founded by the liquidation of Halliburton or perhaps as part of a massive government effort to promote consumer-spending, oh wait, that was Fannie May and Freddie Mac....
Stranger things have happened. What's the line? We can only hope for change?
But seriously folks, the biggest complaint I've seen (and experienced) is dismal battery life. By the end of a typical day's usage, the iPhone 3G battery is craving to be recharged after a few hours of standby and a just a few calls. This is pretty subpar, even for the most ardent of iPhone devotee.
A close second gripe: (and perhaps an even more fundamental flaw) is the "Call Failed" message that is much more common now than with the first generation iPhone. Apparently, this is based on the iPhone searching for a 3G network in favor over the EDGE network and not being able to do it quickly enough. AT&T and Apple point fingers at each other while we wait.
Public enemy no. 1: sustained battery life that can't come quickly enough.
(Credit: Kevin Ho)
The whole Freeiphoneswap.com process (see part 1) got me worrying and thinking about fraud. And, with frustrations about the iPhone's battery common among bloggers and friends alike, you know there is a lawsuit looming out there as some plaintiff-side law firm will want to take Apple to task for allegedly misrepresenting the iPhone's battery life (both the first generation and 3G). Whether these would-be rentseekers have a claim a jury would buy will be seen.
But thinking about it, Apple says this about the iPhone's battery life:
Talk time: Up to 5 hours on 3G Up to 10 hours on 2G
Standby time: Up to 300 hours
Internet use: Up to 5 hours on 3G; Up to 6 hours on Wi-Fi
Video playback: Up to 7 hours
Audio playback: Up to 24 hours
All of this with a whole bunch of footnoted caveats about testing being one pre-production models in May 2008 with this feature turned off, that one turned on, and that fact that no animals were harmed. But did they take into account all these 2.0 applications? The fact that people would be using their iPhones to do a lot more than talk, surf the new slowly, email or text? Probably not. All of these footnotes are probably enough of a caveat, c-y-a claim for Apple to argue that they never intended for anyone to rely on these estimates or that they made a warranty about battery life, i.e., no fraud, false promise or negligent misrepresentation, essentially, buyer beware. And with that, it'd be hard to muster a claim of fraud. In any case, legal or otherwise, Apple's claims about battery life didn't seem amount to very much. Just in case, these are the elements of fraud in California:
The tort of deceit or fraud requires: (a) misrepresentation (false representation, concealment, or nondisclosure); (b) knowledge of falsity (or 'scienter'); (c) intent to defraud, i.e., to induce reliance; (d) justifiable reliance; and (e) resulting damage. Engalla v. Permanente Medical Group, Inc., 15 Cal.4th 951, 974 (1997).
Apple has, however, put this page up with tips and suggestions about extending battery time, is this all they're going to do? Well, the jury's out on that one.
Newly minted iPhone 'owners' with the Facebook app
(Credit: Kevin Ho)This morning Facebook told me that 27 of my friends had downloaded the iPhone Facebook application. 27 out of 300+ is a good chunk of people and speaks to the fact that more and more people are getting iPhones. Of course, this is only if they can be patient to wait at least 2+ hours in line and if a given Apple/AT&T store actually has them in stock. It's hard to imagine that this has been going on for at least two weeks.
Anyway, I clicked the link to see who actually downloaded the Facebook iPhone app. Not surprisingly, they were overwhelmingly male techie types. But, looking at the roster of friends, I was surprised to see some of my iPhone-less friends there. For example, John and Jesse do not have iPhones, but, according to Facebook, they do indeed have one. I know that these two didn't wait in line for 2 hours to get one. Did they get one magically? What these two really did was to check Facebook messages or send updates on someone else's iPhone. But having done so, they've been imputed iPhone ownership by Facebook.
This bug is indicative of the buggy nature of the iPhone Facebook app. After an update last week, I've noticed that the app has crashed more frequently. Taking and sending pictures to Facebook is dicey. Forget the geo-tagging feature. Friend status updates are now for "unknowns." Somehow "unknown" is fitting given that the most random people from high school (and sometimes their mothers) who I don't recalling ever talking to, are now sending friend requests; I may have known them 10 years ago, but now? There must be a fix coming, right? Hopefully they can merge the elegant mobile version of Facebook into the clunkier app version.
Who are these people? The iPhone Facebook app keeps me guessing who my friends are
But, what's more unnerving is that as iPhones and Facebook become more ubiquitous, storing more information about you, tracking your data and processing them as cookies for targeted ads, you have to wonder. Other people whom you haven't seen in years are, well, looking you up (depending on your privacy settings of course). While it may not be a big deal attributing iPhone ownership to those who don't have them, other possibilities with more significant consequences loom that may mistakenly send the wrong message to the world.
Instead of trying to scrawl down lyrics, doing a search on Google (only to be lead to some bizarre lyric website repository that may or may not work, all the while offering me free ringtones and ceaseless pop-up ads), with Shazam's app, I've actually found songs by, well, listening to them. Shazam is slick. You hear a song, start the app, hold your iPhone's mic up to the sound source and viola! It's been 'tagged' and identified like a wild bird you caught on Animal Planet. Another app by Midomi even lets you hum a tune in, search by title, artist and even lets you listen to samples.
Sending the sample for off-site sonic analysis, querying the proper artist remotely, album art and sending a response back to your iPhone in less than 10 seconds is pretty dang slick. The sample time itself is only about 12 seconds! Once you get your result, you can bookmark it, and, if you're in a WiFi hotspot, launch iTunes to buy the song. Most popular songs are on these services. Shazam doesn't work in loud places like clubs, bars or restaurants, but works well in cars or at home.
What these services haven't been able to do, however, is to analyze classical music. I've tried a few times. Shazam says the Beethoven Fifth Symhony is "unrecognized." What would Ludwig say? After humming the piece into Midomi, I got the strangest country folk song in response. This isn't surprising. There are very long phrases in classical music and it makes even die-hard fans puzzle as to "what was that piece?" Having these services decipher classical music presents a lot of challenges. First, recordings of pieces are almost nearly indistinguishable especially if you only had a 12-second sample of them. Also, unlike pop music, where there is one artist performing one song (sure there are cover versions), with classical you have hundreds of ensembles, conductors and performers spanning 50 years of audio recording doing the same 'song' over and over again. For example, there are more than 200 recordings of Beethoven's Fifth Symphony alone!
When (or if) classical music can be deciphered by these types of services it will probably be a great engineering feat. Progress, if this is ever attempted, would probably be incremental. First, identifying a particular symphony, concerto or quartet is, in itself, very difficult. Next, identifying the particular recording will be staggering. All those ensembles and conductors perform pieces many times over leading to various versions and editions that would be a morass of data to sort through. While there's probably not a market demand for this type of service or application, it may serve as Shazam or Midomi's Everest.
Ni hao? The iPhone's Chinese language support screen.
(Credit: Kevin Ho)One solution to the what-to-do-with-the-iPhone-1.0 dilemma that occurred to me over lunch with my grandpa on Tuesday (in San Francisco's Chinatown no less) was to give him my old iPhone 1.0.
My grandfather is an immigrant and a jolly, happy type who stays vibrant by talking with his friends from church or with family members. But because English is not his first language and because he's not as tech-savvy as his grandchildren, he has often found dealing with a typical cell phone difficult. The technology gap, generation gap, and language gap all posed by a typical cell phone's user interface (Nokia in this case) were oftentimes frustrating. After all, who can remember to press UP and * to unlock a phone?
With the iPhone's 2.0 firmware, with international language support (including simplified and traditional Chinese) and with the easy interface, however, the path was clear. After showing him and asking him if he understood what the menus meant on my iPhone 3G (as a test run), we were convinced that it was time for him to upgrade to an iPhone--and that a 1.0 iPhone would be more than fine.
Pleased with ourselves, our next problem was that it took us awhile to navigate and convert my iPhone 3G back into English. Even after that switch back every now then (especially with texting), I notice the iPhone slipping back into Chinese mode. It too seems to be stuck in a foreign tongue. But the fact that my grandfather can understand and use an iPhone well enough to help me guess my way back into the English mode is great example of what a universal user interface should be like.
How 1.0 iPhones use battery life with the 2.0 firmware and all those tantalizing applications is something that may be worth considering against the iPhone 3G's voracious appetite for power. During the past weekend, as new applications get tested out, I've seen the iPhone 3G use more and more power with the charge indicator gradually slipping away, ultimately flashing the "low battery" warning. This warning wasn't something common with the 1.0 iPhone I had. In fact, I had never seen that "low battery" indicator even after 7 days of camping-like condition on the AIDS Ride.
Of course, with 3G, improved sound quality, GPS locating, and very loud ringer, it would make sense that battery life would suffer. Short of putting a stick of plutonium in the iPhone 3G, it would seem a safe bet that power chargers will get a good workout with the iPhone 3G. Invariably, battery fatigue will soon follow and Apple will have a secured a revenue stream of captive iPhone users who will eventually shell out $80 for battery replacement. That or third-party chargers for cars (or solar chargers) will see increased sales. Either way, this is where the 3G falls short.
Was it worth the wait? The 5-hour phone service/text/data outage? Do you really have to get the new iPhone on the first day? The first weekend? From a rational point of view, the answer is probably not. But, from an admitted early-adopter Apple-phile, a resounding hot tamale train YES is the answer. But, this is not without caveats of course (battery life, hassle, and jittery/buggy application crashes). Overall, the new iPhone 3G is slick. The applications (which work 90 percent of the time) are even slicker (many worth special attention to come in the next few posts). Sound quality is much improved. The handset feels bigger, but is lighter. It's more than a refinement over 1.0, but I wonder if that has to do with the 2.0 firmware update that allows those long-awaited, legitimate third-party application bringing in outside innovation.
iPhone 1.0 say hi to iPhone 3G
(Credit: Kevin Ho)In any case, with the white 3G version that yours truly got, people stop and notice and ask questions like they did last year. Today, I've already had two people stop and ask about the iPhone when they noticed it wasn't the typical one that we all have grown accustom to seeing. Sure, they've seen iPhone before, but when they spotted this one, which is different (it's white for Pete's sake) they stopped and asked to see it and the new applications with a lot of attention paid to the GPS-maps feature (deservedly so).
The fact that people stop, look and ask, and that there are still long of people willing to spend part of their weekends in line is pretty fascinating - even given the tough economic that 2008 had over 2007. As the Field of Dreams quote goes: If you build it, people will come.
It didn't take a check of other CNET stories to confirm that Apple/AT&T's registration servers have either went back to bed or checked out early on a Friday. After the cheers at 8:00 a.m. the line moved less than 20 feet within the first hour. There were at least two announcements from Apple reps (one in a utila-kilt even) that things are "a little bit slow," because of the "overwhelming demand." An insistent, we could always come back later was touted too.
At one point, I was getting discouraged. The Apple Store'ss WiFi connection was increasingly out of range as the line arced around itself. Laptop batteries were fading. Many with iPhones in line started to look antsy and bored too. A geek 2.0 shantytown was at risk of developing. Gripes about AT&T and it's 'ease' of in-store activation were heard. And yet, the line grew longer and added more people. Somehow, the line started to move - or maybe it was just my turn...
But, after 2.5 hours of waiting I was in! And yes, the white 16-gig iPhone 3G was indeed available. "Mike" my handy Apple assistant told me stories of the various difficulties that AT&T has presented to its new and existing customers. Rightly so, as I had to talk to an AT&T rep about my upgrade. Eventually, I won. But others in the store weren't so lucky. One customer apparently dropped his new iPhone 3G and returned it wanting another one. After processing that return, moments later AT&T told the customer he was no longer eligible for the 'incentive' upgrade pricing. Oops.
As for my iPhone is still begging to be connected to iTunes and I have yet to snych it yet. So, more to come. But at least I have one. And it was tax-free too.
Strangely, I found myself with 30 minutes of free time yesterday. And, instead of doing something productive, I found myself drawn to watch the latest 30-minute iPhone 3G video from Apple.
Sure, it's that same creepy guy from last year, and this time, he looks even more CGI-generated than last. I think he gained some weight too. But, the new features made up for the the excessive use of "most advanced," "incredible" and other doped-up adjectives. Those are 30 minutes down the tubes watching this man, but, the 3G iPhone does look pretty enticing. No idiotic recessed earphone jack (a 'redesign,' really?), mass-email edits, Exchange services, slick Stek Trektricorder-like GPS tracking, finally allowing legitimate third-party innovation via applications... the list does go on. The bells and whistles showcased here did partially counter the weariness I've heard some of my friends fret about the ritualized procedures (and fee increase) that AT&T seems to have imposed on the 3G iPhone launch.
