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July 28, 2008 9:26 PM PDT

Westerberg on Amazon: an exercise in frustration

by Matt Rosoff
  • 5 comments

I'm a Replacements fan. Paul Westerberg's new album, 49:00, sounded intriguing. Like Radiohead and Trent Reznor and others, he's released it as a download first. Unlike these previous experiments, 49:00 is sold as a single album-length track. And while he's not technically giving it away, it costs only $0.49--a bit more than one cent per minute. (Paradoxically, the album is not 49 minutes long, but 43:55. The number refers to his 49th birthday, which occurs on the last day of 2008.)

So I headed over to Amazon.com's MP3 store. The front page has 49:00 as a highlighted selection. But the album download page says this song is available as a "full album only."And you can't download it by clicking on the title. Helpful. After stumbling around a between title pages, I finally figured out the only way to download the album is to click on the button on the upper right that says "Buy MP3 Album with 1-Click." Fine.

Unsatisfied. Not with the album, but with the record store.

Next, Amazon told me I had to download the Amazon MP3 Downloader, a piece of software that automatically adds Amazon downloads to iTunes or the Windows Media Player. So I completed the download, but as part of the installation process, it automatically opened Internet Explorer and sent me through a trial run to download a free Apples in Stereo song--apparently that's how it initializes the first time. Weird: Firefox is my default browser and I downloaded the Downloader in Firefox--but OK, I'm committed.

(Aside: I'm listening to the record now and the song just came up that starts "Everyone's stupid, everyone's stupid....")

So the free song download started in IE. It asked me where I wanted to save the .amz file. I created a new folder called Apples in Stereo within My Music, then opened the .amz file. Finally iTunes launched, and at long last the Apples in Stereo song was added to my library. Although darned if I could find the MP3 in the folder I created, and the .amz file was gone.

Five minutes down, and still no Paul Westerberg album! (What's that about one-click?) So, back to Firefox...only for some reason it says I have to download the Downloader again. I guess it's a cookie thing--the cookie was stored in IE so when I went through Firefox to download the record, Amazon couldn't read the cookie to know I'd already downloaded the Downloader. Whatever. I relaunched IE, found the page for 49:00 again, began the download, saved to a folder, opened the .amz file, and finally--at long last--the song was added to iTunes.

Who at Amazon thought this was a smooth process?

It was totally worth it, by the way. It sounds like the Replacements thrown into a blender and mixed up like a Guided by Voices record.

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About Digital Noise: Music and Tech

Matt Rosoff is an analyst with Directions on Microsoft, where he covers Microsoft's consumer products and corporate news. He's written about the technology industry since 1995 and reviewed the first Rio MP3 player for CNET.com in 1998. He's also a bass guitarist and an avid collector (and digitizer) of LP records. DISCLAIMER: This blog contains the personal opinions of the author and does not necessarily represent the opinions of his employers or of CNET Networks. As an IT industry analyst, the author occasionally agrees to nondisclosure agreements from Microsoft or other companies, and he will not violate the terms of such agreements on this blog.

He is a member of the CNET Blog Network and is not an employee of CNET.

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