Verizon gets top marks in call quality
Another day, another cell phone study from J.D. Power and Associates. This time, it's not customer service--T-Mobile, Alltel, and Verizon Wireless tied for that honor earlier this month--but a survey of the all-important call quality.
Just like last year, Verizon was the overall winner this time around. The carrier ranked highest in the Northeast, Mid-Atlantic, Southeast, and Southwest regions. According to the study, Verizon had particular success with limiting dropped calls, failed initial connections, and late or failed text and voice messages.
In the Western region, Verizon tied with Alltel and T-Mobile (in its press release, Verizon … Read more