A damaged Sprint Nextel is righting its ship with a newfound focus on customers, but big moves like this take time.
On Tuesday, Dan Hesse, the company's CEO, will be on stage at Forrester Research's Customer Experience Forum in New York City to discuss the company's efforts to improve its brand image and customer satisfaction levels. In 2010, Sprint emerged as one of three firms with the biggest improvement in Forrester's annual Customer Experience rankings based on a survey of more than 4,600 consumers.
Sprint, which is the third largest wireless provider in the U.… Read more
On Monday, President Barack Obama signed a memorandum that commits the U.S. to making an additional 500MHz of government and commercial spectrum available for auction and for unlicensed use within the next 10 years. This goal of getting 500MHz more spectrum in the hands of wireless broadband providers over the next decade is a key part of the National Broadband Plan that the FCC presented to Congress earlier this year.
Google has remotely removed two free apps from several hundred Android phones because the apps misrepresented their purpose and thus violated Android developer policies, according to a company spokesman.
This marks the first time Google has used the Remote Application Removal Feature that allows the company to delete apps for security reasons that have been installed through Android Market.
The apps were proof-of-concept programs designed to test the feasibility of distributing a program that could later be used to take control of the device in an attack, according to Jon Oberheide, the developer who wrote and distributed them.
This week has been a busy one with the launch of the new Apple iPhone 4 and Motorola's new Android-based Droid X. With new smartphones hitting the market, many consumers are deciding whether they should buy something new now or wait to see what comes out later this year. Readers this week also asked about service plans, wireless operator upgrade plans, and getting the most bang for your buck--and even about cell phone safety.
Readers responded well to last week's call for questions. Unfortunately, I couldn't get to everyone's … Read more
People are increasingly relying on their mobile phones to deliver maps and directions on the go, according to ComScore.
Data released by ComScore on Friday discovered that 14 percent of all mobile phones users in the U.S., or 33.5 million people, accessed maps on their devices at least once a month over the three months ended April, a 44 percent rise from the same period in 2009.
The number of mobile users who retrieved maps one to three times a month rose 47 percent to 17.1 million, while those accessing maps once a week climbed 60 percent … Read more
In contrast, the iPhone 4 appears to be increasing Apple's considerable clout in the mobile market, and application developers' products also run on the iPod Touch and iPad devices that also use the iOS operating system. At the same time, Google has been making steady gains with its Android operating system, with 160,000 new Android phones activated daily, and various partners plan Android-baesd tablets and other devices. … Read more
Research in Motion on Thursday reported first-quarter earnings that beat Wall Street estimates but missed the analysts' targets on revenue. The company also announced a share repurchase plan. (Statement, in PDF.)
For the quarter, the company reported revenue of $4.24 billion, up 24 percent from the year-ago quarter. Net income came in at $768.9 million, or $1.38 per share, up from the $1.12 per share reported in the year ago quarter. Analysts had been expecting earnings of $1.34 a share on revenue of $4.36 billion.
Looking ahead, the company projected second-quarter revenue of between $… Read more
The newly announced Motorola Droid X will feature a familiar virtual keyboard. But the smartphone will also come with Swype, a technology that lets people drag their finger from letter to letter to type out a message.
According to Swype, it makes for a "very accurate" text-input system that offers "very rapid text entry."
But with the Droid X firmly in the Swype camp, the company is looking beyond Motorola to license its technology. And it has its sights set on Apple's iPhone.